How Béné Developed By NS804 Has Simplified Digital Tipping

We’re gradually moving towards a cashless society thanks to the help of several cashless tipping app solutions. Enter Béné, an app developed by NS804 that helps hotels compensate their staff as efficiently as possible. And there’s never been a better time for such a solution than now, with many traveling again after the grueling Covid-19 pandemic period.

As an acclaimed development studio with offices in Richmond, Denver, and Charlotte, NS804 worked closely with 3ADVANCE, LLC and Red Canopy Holdings, LLC — to bring Béné to fruition. The first version of this digital tipping app hit the App Store on June 30, 2020, and Google Play on July 1, 2020.

And almost three years later, Béné has received regular updates and has grown in popularity with many favorable reviews. It currently stands with a rating of 4.7 out of 5 on the App Store, making it one of the most highly rated apps in the finance category. Also, Asian Hospitality, Bloomberg Radio, Lodging, The Wall Street Journal, The Washington Post, and several other publications featured Béné.

Having made headway in such a short time has us beaming with pride. But how did this cashless tipping app find its place in a crowded market? After all, the finance category has its fair share of digital tipping apps, even from big players. Read on as we’re about to reveal why Béné is one of the best solutions for the hospitality industry!

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But What Is Digital Tipping?

The core principle of digital tipping is the remuneration of staff, particularly hotel employees, via electronic payment platforms. Thus, customers may offer cashless tips with credit cards, debit cards, digital wallets, and digital tipping apps. Since most customers seldom carry cash on them due to safety and practicality issues, these alternative payment options have become commonplace.

However, credit and debit cards are also gradually falling out of favor, with digital wallets leading the digital tipping revolution. Popular digital wallets include the likes of Apple Pay, Google Pay, PayPal, Samsung Pay, Venmo, Zelle, etc. And they all work remarkably well as digital payment solutions in the general sense. 

Thus, there’s a need for more niche solutions that address issues faced by specific industries. For example, the hospitality industry hires people from around the world and from different demographics. Not all staff own smartphones or have access to the same digital wallets as customers. And they would prefer to receive any tips directly to their bank accounts with as little hassle as possible. 

Moreover, many digital wallets aren’t available in all territories and may not allow customers to transfer funds directly to an employee’s bank account. More often than not, this is due to business and finance legislation in many territories. But a cashless tipping app such as Béné solves these issues by ensuring that tips go straight into an employee’s bank account or payslip.

Why Is Béné The Ideal Cashless Tipping App For Hotel Owners And Customers?

To date, Béné works with over 79 brands, serves over 300 properties, tips over 1,800 employees, and supports five languages. And given the satisfactory experience it offers hotel owners, guests, and staff, it’s bound to expand its reach in years to come. Thus far, Béné has carved its path by simplifying digital tipping as follows:

• Hotel owners set cards with Béné QR codes in guest rooms or any other area where staff members work. 
• Customers can scan the QR codes to send digital tips without downloading any apps. 
• Digital tips will reach the hotel’s bank account (for the payroll) or the employee’s bank account within seconds.  
• Hotel management will receive reports regarding all digital tips. 
• Hotels don’t need to pay any transaction, monthly, or licensing fees.

Understanding The Company Registration Process

If you’re a hotel owner, download the Béné app (search ‘Bene tipping’) from the App Store or Google Play. Once installed, click “Sign Up,” select “Company,” and submit company information. Then, choose whether to distribute the tips through the company payroll or directly to employee bank accounts. 

If tip distribution goes through the company payroll, you must connect your Stripe account to the app for secure payments. It’s necessary to provide a mobile number and email for the verification code. And, also provide personal details, such as name, email, date of birth, address, administrator social security number, or tax ID (required by the US Government). 

Required business details include your company’s industry, website or product description, bank routing number, and account number. Finally, it’s necessary to provide primary contact details and accept the “Terms and Conditions” to complete the registration process.

Understanding The Staff Registration Process

Ask all your hotel staff that’s most likely to receive tips to download and install the Béné app. They must click “Sign Up,” choose “Service Provider,” and then add their photo to the profile. A staff member’s photo will appear on the customer’s device once they scan the Béné card with the QR code. Staff must ensure that they look friendly and professional in their photos to make a good impression.

Furthermore, staff will need to provide their full names, emails, physical addresses, mobile numbers, passwords, and company IDs to proceed with registration. To locate the company ID, access the main menu of the company profile. Then, choose the team member position and accept the “Terms and Conditions” to create the account.

Each staff member must check their emails for the Béné verification. If it seems that they haven’t received it yet, they should check their spam filter just to make sure. After the verification process, staff members will have to designate a bank account or a prepaid card to receive tips.

Ordering Cards Featuring The Béné QR Codes

After the staff registration process, it’s time to order the Béné cards that guests will scan. All that’s required is to confirm all available team members and click “Initiate Order” in the “Order Cards” screen. Then, select the card size and quantity, and confirm by submitting the order. Once done, the Béné team will ship the cards to your premises.

Do keep in mind that this order will exclude card stands since most hotels use different kinds of stands. You’ll have to use your existing stands if available or purchase these from another vendor. Furthermore, you’ll have access to a secure portal to view detailed live tip reports for payroll distribution purposes.

How Safe Is The Béné Digital Tipping App?

Having to submit sensitive company and staff data may cause concern. We understand that, as a hotel owner, you require peace of mind regarding your data safety. That’s why we’ve addressed this matter by putting data safety at the forefront. We’ve ensured that the Béné app doesn’t collect user data or share data with third parties. Moreover, all data is encrypted when transmitted over secure networks.

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In Conclusion

Hardly any industry benefits more from a cashless tipping app than the hospitality space. However, Béné successfully streamlines and secures digital tipping, especially for hotel brands of all kinds. And since it allows guests to tip so easily, hotel staff will receive more tips for their efforts and feel more appreciated. Thus, hotel owners will retain their most valuable staff members that maintain high service standards. Contact NS804 to learn how we can help you create a digital tipping solution for your business or target audience.