Internal Communication Solutions

Communication is arguably the most important aspect of any company. The ability to collaborate, delegate, inform, and present are just a few of the common functions internal communication enables. Being able to communicate across teams and between departments is absolutely essential to the survivability of companies and the success of projects. Especially in today’s volatile economy dominated by work-from-home roles, and remote operations. Communication software is vital to ensuring that teams can continue to function, and deliver on expectations. Mobile apps offer a versatile and robust internal communication solution to companies that need to stay up-to-date with constantly shifting deadlines without hindering a busy professional’s ability to stay focused and efficient.

Most communication software designed today has some integrated productivity tracking functionality. This could include something as basic as a to-do list function. It could also be as robust as project-management software capable of generating complex production schedules, and designed specifically to improve efficiency and productivity. Designing innate productivity tools creates a more robust and comprehensive communication software, that allows business professionals to streamline activities, and keep communication focused.

Without strong communication channels enabled, customer requests can be ignored, projects can derail and productivity can come to a screeching halt. Both could spell disaster for a company striving to Consumers and customers both need reliable avenues to get in touch with knowledgeable support staff to handle any issues that may arise on the user-end of things. Consumers should also always, and without fail, have access to a sales-staff equipped to help them through any issues, and convert them into customers, or in the case of mobile apps: users.

Internal communication channels for personal connection, the development of company culture, and team building should also be made a priority during these unprecedented times. Building a robust and exciting company culture has been a mainstream focus for the better part of the past decade. As the workforce has become empowered with access more information than ever before employees no longer settle for hostile or subpar work cultures. Keeping this in mind, businesses need to emphasize personal connections in order to stay competitive and attract top talent. Especially during the global pandemic, it’s more important than it ever has been to make a palpable effort to support virtual-socialization in a time of almost pure isolation.

Effective Business Communication With Mobile Apps

Mobile apps can be life-saving for companies looking to pivot to remote operations and implement work-from-home roles. Working in tandem with desktop communication platforms like Slack and Zoom, companies can build an infrastructure of communication that competes with traditional in-person communication. One thing to note regarding Zoom and Slack is that they actually both offer their platforms in a mobile-app format; which gives companies a nice array of options when utilizing these platforms to supplement communication processes within an organization.

One of the strongest arguments for pivoting to mobile-app for business-communication solutions is that they are offer push-notifications. In the world of instant-gratification that we live in; smartphones have almost become an extension of our hands. Considering that the majority of workers have their cell phone within 3 feet of them at any given point during the day – the feature of a push-notification ensures that important communications are never missed.

Hipchat is another name in the internal-communication game. Offering a myriad of products that target internal communication, collaboration, and file-security. Hipchat is another player that provides both desktop and mobile app platforms and a nice suite of functionality that’s both user-friendly and corporate oriented. Enabling companies to communicate between departments and individuals while also offering file-storing and file-sharing capabilities that boost efficiency and encourage collaboration.

Internal Communication and Team Building

The work-from-home trend isn’t going anywhere. Not any time soon. With that in mind, companies need to get creative when it comes to team building. The traditional after-hour happy-hours, company-wide pizza parties, and team-specific outings are quickly being phased out of company cultures due to the pandemic, social distancing, and the remote-operations craze. The disappearance of traditional team-building activities leaves a glaring void that needs to be filled. Regardless of industry or profession, top talent candidates still expect a certain standard of company culture that both rewards performance, and promotes socialization.

Instead of heading to the bar after work for a few drinks, managers and team-members are replacing these in-person experiences with virtual happy hours that still promote socialization and team building. While nothing can replace the experience of going to the local watering-hole with your co-workers. Virtual happy hours and virtual pizza-parties are swiftly becoming a relatively popular alternative in order to promote social distancing and employee safety, while also encouraging team-building and internal socialization to bring employees closer together.

As the popularity of mobile-app communication soars, there’s a wide breadth of opportunity for developers and mobile appreneurs. While the virtual happy hours and pizza parties discussed above certainly offer some sense of normalcy – there is an abundance of possibility for bolstering mobile-app communication as it relates to team building. Beyond video conferencing, and instant messaging; mobile apps are capable of delivering real-time experiences to c0-workers, like gaming, going head to head in problem solving activities, or any number of other functions that have yet to be widely implemented in corporate communication solutions.

With work-from-home accommodations, and remote operations becoming the norm for most companies during COVID-19, and likely into the foreseeable future, reliable and reputable communication capabilities are more than essential. The ability to collaborate, conference call, and conduct normal business activities from virtually anywhere is invaluable to companies. This trend in the workplace should continue to grow in popularity over the years to come. The integration of business activities, communication, team building and productivity tracking all into a single mobile app could be the next evolution in the mass-communication industry. This would empower companies, professionals, and individuals alike to maintain the same levels of productivity from anywhere around the globe. An all-in-one communication app would also significantly contribute to a work-teams ability to conduct team-building activities, offer personal connection, and deliver a sense of community in a time of severe isolation to the point that it’s nearly crippling to some.

With new adversity comes new challenges, and 2020 has been chalk-full of surprising new challenges that are universal in nature. The world may never be the same again, and as is natural, the burden of inventing and adjusting to our new normal falls on the shoulders of entrepreneurs. Once again it is the duty of early adaptors, appreneurs, entrepreneurs and pioneers to maintain a sense of curiosity and invention in these dark times so to pave the path ahead by taking the first steps forward.

Wait for the “right” opportunity, and spend a lifetime waiting. There has never been, and never will be a “right time” to take on a new venture, and the risk is all a part of the journey, but with COVID-19 keeping the majority of people confined to their houses, while most businesses remain closed to the public, consumers and companies alike are turning to mobile apps for communication solutions, entertainment, and much more.

Contact NS804 with a mobile app idea and get professional consultation from tech experts dedicated to making mobile app development accessible to the average person with a great idea.

8 Benefits of Enterprise Application Development

Businesses that develop mobile apps are becoming increasingly efficient. From payment banks to e-commerce businesses and health care, almost every single industry will improve its market value with the help of mobile applications. Success in today’s highly interconnected world is all about leveraging big data and existing business processes. Developing enterprise apps is one way to become more effective.

Below are 8 benefits of enterprise apps:

1. Enterprise Apps are Improving Worker Productivity

Any competitive business must invest in enterprise mobility if they want to increase sales, improve inventory, and incur fewer operational costs. Efficiency in all three areas can be improved by developing enterprise apps with data analytics.

Mobile developers also have the task of pairing analytical tools with the mobile app to maximize productivity. One particularly well known software application that to track important analytical data is Kumulos. It enables businesses to monitor the developmental life cycle of their app and make suitable adjustments throughout for maximum benefit.

2. Company Apps Empower Employees

A large number of companies have employees out there in the field, including delivery services, airport mechanics, and truck drivers. Subtle improvements in their everyday operations can drive up productivity and with it, profits. Enterprise apps give these workers access to real-time data and insights related to their processes.

This data is then fed back into the cloud in the form of business intelligence. This can be particularly helpful to the sales team because they can tap into a variety of available data, including press releases, finical reports, market analysis, research papers, and more. Bonus points if the application is powered with algorithms that can procedurally generate insightful information based on data from third party sites.

The best part is that most enterprise apps can be configured to integrate with important business processes. You will notice that the more users you have on the mobile app, the better your productivity. Enterprise apps maximize productivity by ensuring the following three:

  • Accessibility to work anytime and anywhere
  • Encourages work-life balance
  • Easier communication between different departments

3. Enterprise Apps Save Time

It is not easy to store or retrieve data from your laptop or desktop while you are away from them. Not to mention the fact that employees won’t stay on their desks all the time. Going back and forth between their computers and laptops increases the time that employees could have spent being more productive.

For example, in an organization of over 200 employees, it would take around 10 minutes for a worker to go back to their desk, retrieve data, and then share it with each other.  And while they do this, they are also shifting the attention of other employees from the job they were previously working on.

But using enterprise apps can save your employees’ time since they can just as easily retrieve the data or report from the cloud from their phones.

This also raises another important issue: employees will no longer have to fill up large and tedious forms that take up too much of their time. Instead, the enterprise app allows you to generate reports from drop down lists and menus that are much easier to use and generate. This makes it easier to process sales, generate invoices, and speed up marketing efforts.

4. It is Cost Effective

There are many operations in a single organization, and implementing technological tools for each department would be extremely difficult.

It doesn’t make sense to implement various tech tools for each department for two reasons, i) it would take time to teach employees how to use the tool ii) maintenance will eat up your profits. An enterprise app is a far more effective solution because it can be used by all departments at the same time.

Not only is this more cost effective, but it also lets you make decisions faster and more precisely.  The use of apps will also cut down on the use and dependence on paper. You can hire a cloud service to store and process the data, this is a far more effective solution than to spend money on hardware and other tools. Using agile cloud technology also means you won’t have to use expensive tools at the workplace.

5. Creating New Opportunities

One of the main benefits of enterprise apps is that key stakeholders and decision makers in your organization can know and respond to new opportunities at a moment’s notice. This allows your company to stay ahead of market trends, address reputation management problems, tackle supply chain problems – and a lot more from a single app that you control.

6. Developing Enterprise Apps is Cheaper

Developing a new app on Android and iOS has become significantly more affordable over the years. The best part is that you don’t have to hire a team of developers to build an app for you. The development and maintenance of enterprise apps can be sourced to an app development agency instead. Since they are generally more experienced at app development, app development agencies can build new apps in a shorter period of time using fewer resources.

The best part about app development is that you can always add or remove features based on popular demand and analytical surveys.

7. Improve Customer Experience and Satisfaction

Developing an enterprise app becomes all the more important if you want to improve customer experience. Good customer service depends on how fast your employees can respond to queries and feedback of customers. The speed of your response can play a big role in improving customer satisfaction.

Once again, this is not possible to do since employees are not always available at their desks and getting to and from the computer will delay their actions. Moreover, being able to make responses to customer queries on an enterprise app in an instant is the best way to improve customer engagement. The presence of instant support enriches the user experience and leads to higher revenue and sales.

8. Stay Ahead of the Competition

The cutthroat industry does not favor businesses that are slow to move and respond to changes. Enterprise apps are usually always on the bleeding edge of technology. They create a sense of belonging among employees since they can just as easily log in to their systems at the time of their choosing. This allows employees to optimize their talent pool in the most efficient way possible.

Businesses that don’t take advantage of enterprise apps will find themselves severely short-staffed. This may be true even though they may have more employees than their immediate competition. It’s like bringing a knife to a gun fight.

Conclusion

A large number of businesses are using or plan on using enterprise apps in the near future. Furthermore with Enterprise apps, you can provide a more comprehensive customer experience, increase productivity and make better decisions while pooling your entire talent pool together. NS804 can help you control and transform your systems rapidly. Our team of expert app developers can help with Android app development and iOS app development based on your specific requirements.

For more information, feel free to reach out to us by clicking the link here and leave your feedback.

The Risks And Benefits Of Offshore Software Development

The Risks And Benefits Of Offshore Software Development

We live in an age of burgeoning technology – in an age where rockets are re-useable, cars drive themselves, and watches keep track of our pulse, it’s easy to imagine that developing a mobile application by partnering with an offshore development team would be easy to manage.

With VoIP technologies like Google Hangouts, instant communication platforms like Slack, and project management tools like Trello, it would seem that we’ve reached a truly global era in business and the development of products.

And in many respects, this is true – plentiful and vast industries exist today either due to the existence of global production and supply industries, or rely on the global market that fuels today’s global economy for resources, customers, or both. Many of the rare earth metals that make phones, watches, laptops, or virtually any electronic device come from regions in Africa or Australia – without a global supply line, none of us would have phones – or be reading this blog, for that matter.

What I’m trying to convey is that we do live in the future – it just isn’t to the point where we can collaborate on the level that mobile app development requires, while communicating on a global scale.

The myth of offshore development

There’s plenty of misinformation about offshore development – the main one being the quality of code. A good developer is a good developer no matter where they are or what language they speak (but they’d better know their programming languages) – offshore developers aren’t bad at what they do.

While it’s very true that applications developed by offshore companies can lead to unsustainable codebases, low-grade products, or un-deployable platforms, developers in India or Ukraine can be just as experienced (or inexperienced) as developers in Japan or the US.

The problem isn’t people – it’s the communication of ideas.

Complicated ideas and concepts are difficult enough to understand when they are presented to us in person – just think of how many companies today struggle with disseminating and promoting company culture amongst their own employees – communicating the “feel” of a company’s mission is a challenging task.

And with the addition of different time zones, and distances measured in the thousands-of-miles, communicating the high-level, detailed concepts that are crucial to the decisions of app development can become a nightmare.

So if you’re in the UK, hire a UK development team – and if you’re in Bangladesh, hire a Bengali development team. The most important preliminary step to a successful app is a throughly-vetted development partner; a company that you can trust to deliver a full-fledged product, and trust to understand the mission of your app.

risk and reward of offshore mobile app development

Research the risk & reward of offshore development

The benefits of offshore development

There are benefits to making use of offshore development companies:

  1. Cost: Development companies almost universally charge based on an hourly rate. Developers in countries with a lower cost of living will report lower hourly rates than high-cost-of-living countries. While a developer’s rate in the US may range from $100 – $150, a developer in Asia would range from $20 – $50. If managed properly, this can lead to significant savings.
  2. Quality: “Quality” could just as easily be listed in the “risks” section of this blog. By hiring an offshore developer that lives in a country with a lower cost of living, you stand the chance of getting a high-quality product for a fraction of the cost of a highly-skilled developer in your country.
  3. Cultural insight: This is the most substantial benefit to hiring an offshore development team. If you are targeting a market in Sri Lanka, you should hire a development team from the region. The insight the team will bring to the design choices of your app will help your app feel familiar to your specific audience, and increase its chances of market penetration.

The risks of offshore development

Despite these benefits, there are many more opportunities for the risks associated with offshore development to take hold.

  1. Hidden costs: While offshore development does come with a lower hourly rate, this is more often than not negated by the fact that development will usually take twice as long. The main reason for this is…
  2. Communication: Couple language barriers with high-latency internet connections and having a verbal conversation with your team in a different country, and communication can become a real challenge. Communicating the technical aspects of an issue a developer is working on can be downright impossible sometimes. For systems that require integrated maintenance provided from your own IT department, clear and efficient communication is a necessity.
  3. Management: For many of the same reasons as communication, managing an offshore team can be an organizational nightmare. It is recommended to hire a project manager that is local to your offshore team, and will work to bridge the time difference your development team and your company will experience.
  4. Data privacy, security, and governmental regulation: As unfortunate as it is, it’s necessary to be wary of IP theft when dealing with offshore developers, which makes it especially vital to throughly research your development partner. If a developer in another country steals your intellectual property, there is very little recourse available to you. Security and privacy are two other pressing concerns when utilizing offshore codebases – some countries’ intelligence agencies will work with developers to include backdoor access in order to extract users’ personal data for means of cyber espionage. 

Hourly rate, time, and scale

These are the variables to the equation for determining the cost of your app; the more time it takes to develop, the cost rises… the higher the hourly rate, the cost rises… the larger the scale of your app, again, the cost rises.

hourly rate time and scale to develop a mobile app offshore

Consider hourly rate, time and scale

When comparing the cost of developing an app using an offshore developer versus an onshore developer, the key factor is time. While an offshore developer’s hourly rate will usually be lower than an onshore developer, developing an app with an offshore developer is a longer process – sometimes adding two or three times the amount of total hours to develop. This discrepancy in development length is usually exacerbated by communication issues and time-zone differences, and in turn, significantly reduces the savings of the lower hourly rate of offshore development. 

By increasing your time to market, your app’s chances of success will lower, and by increasing the chances of miscommunication, your app’s codebase has the possibility of being less robust than an app developed onshore – leading to the necessity of almost immediately updating your app as soon as it hits the App Store or Google Play.

With these factors in mind, the cost of developing an app offshore or onshore usually even out – and while either option comes with their own benefits, the risk of miscommunication is a factor every CTO or team lead should consider when deciding between offshore or onshore app development.

MVP Waterfall vs. Agile In Mobile App Development

MVP Waterfall vs. Agile Method

Decoding the difference between the waterfall and agile methods in mvp development

Which is better the MVP Waterfall or Agile method? You may have heard these words come up in conversation if you are considering getting your MVP developed. Building the product which you have interpreted to your app development team is critical. Knowing how it will be executed really matters to have a successful MVP. 

So let’s dive in, before agile development was adopted most software products were actually developed using what is called the “Waterfall approach” Waterfall is also referred to as a “big design up front” (BDUF) approach. A key aspect of using the MVP Waterfall approach in mobile app development is that the team does not progress until the previous step is 100% complete. Meaning, no design happens until all of the requirements are defined, and no coding happens until the entire product is designed. (Olsen, 2015) 

Essentially it proceeds sequentially through a series of steps, gathering and analysis, system design, development, integration and testing, deployment, and maintenance, in that order.

Waterfall Model

The waterfall Model illustrates the software development process in a linear sequential flow (Source: sdlc waterfall model)

Conversely with the now popular Agile methodology, the product is broken down into smaller pieces that undergo shorter cycles of requirements definition, design, and coding. Unlike with the Waterfall method, the developers can begin to code before the design elements have been completed. Instead of following a rigid plan, Agile focuses on flexibility and promotes quick responses to change. 

Which MVP Method Is Better Agile Or Waterfall?

The answer to that question depends on the type of MVP. Typically the Waterfall method is good for larger projects or smaller projects that are very defined. Agile methods are great to get deliverables out to customers much faster. With the agile method there is also constant dialogue between the MVP development team and the customer. Yet this does not mean that the Waterfall method is not the way to go to complete the project. Depending on the type of project, this type of attention to detail and refinement is needed to create a minimum viable product which has the least amount of error known and unknown as possible. 

For example think about the mini-van, who could fathom sending a family down the highway in a not nearly completed mini-van MVP? Checking and rechecking the design and requirements with this kind of scope can make the MVP Waterfall method the best way to handle certain projects. However what is fantastic about the Agile process is in every stage the customer is front of mind. At the end of any Agile project, what you have is a working product that the customer can use. 

Breaking Down MVP Waterfall vs. Agile Methods Key Benefits

Benefits of using the Agile MVP Method:

  • The agile method is based on breaking down the project into smaller increments, the development team can react to changes in the market or other new information more quickly.
  • Your product reaches the customer earlier, meaning you can begin to start receiving customer feedback sooner. Which will assist with guiding subsequent product development efforts. 
  • A team can also reduce the margin of error if they are working on the project in smaller increments, allowing them to see issues as they arise much sooner than they would if they waited. 
  • The agile method encourages a mindset to software development focused on creating value for customers.
Agile Model

Illustration of the agile model (Source: sdlc agile model)

Benefits of using the Waterfall MVP Method:

  • Perfect for customers who know exactly what they want.
  • The waterfall process model is very simple to understand and use
  • Phases are processed and completed one at a time
  • Well understood milestones
  • The waterfall Model illustrates the software development process in a linear sequential flow. This means that any phase in the development process begins only if the previous phase is complete. In this waterfall model, the phases do not overlap. (source: sdlc, waterfall model)

Quick Note About The MVP Waterfall Method 

With the MVP Waterfall method it is important to note that once the project is underway and in the testing phase, it is very difficult to go back and change something that was not well thought out or well documented in the conception stage of the project. If you are going to choose the Waterfall method for the development of your MVP it is important that you remember to communicate any changes or new developments before going into the testing environment. 

For an entrepreneur or business owner who has a pre-determined set of requirements, knows exactly what they want from the mobile app they plan to have developed, the Waterfall method may in fact be the best way to go. The Waterfall method is also very useful with enterprise projects. 

If you are trying to decide which method will best fit your needs call and set up a consultation with us: HERE,  Let’s Talk!

In-app payments and purchasing – cost and profitability

There are many methods of app monetization, but none are as palatable for users – and profitable for publishers – as in-app payments and in-app purchasing. Just like any lucrative revenue stream, however, there are many costs (both hidden and upfront) associated with implementing the ability to charge users while they are engaging with your app; and there are even more pitfalls that may pop up during the development and implementation of in-app purchasing and payments.

Below, you’ll find knowledge about the deployment, cost, and revenue potential of in-app payments and purchasing:

The difference between in-app purchases and in-app payments

There’s a lot of different ways for users to spend money in apps, and a plethora of platforms that facilitate payments. In-app purchases are distinguishable from in-app payments because they are used in situations where the user isn’t buying a product, but rather additional content for the app itself.

In-app payments refer to purchases made through an app – the most common example being eCommerce apps, or even retail apps like those for Target or Kroger. Both of these methods involve the user paying for a good or service – but both are implemented (technologically, and strategically) using different methods, and come with different associated costs, as well as revenue models.

Let’s look deeper into these two revenue-driving options:

In-app purchases

In-app purchases can be broken down into four categories:

  1. Consumables: These are (usually) single pieces of content that are purchased once, depleted, and then purchased again. The most obvious example of a consumable purchase in an app would be lives, gems, or coins that many mobile games use as in-game currency. Another example of consumable purchases that is outside of the gaming sphere, however, is Tinder’s option to buy more swipes. Consumable purchases don’t just belong in games – if your consumable purchase can provide enough value, users will purchase it.
  2. Non-Consumable: These are, not surprisingly, the direct opposite of consumable purchases. Once bought, these extra pieces of content, additional features, or extra services will never expire. A good example are filters in Instagram, or sticker packets in WhatsApp.
  3. Auto-Renewing Subscriptions: Using this model of in-app purchasing, users buy access to services that regularly provide content updates, like Hulu. Other subscription services offer more utilitarian products, like cloud storage services such as dropbox, or productivity software like Monday. Users will be charged on a regular basis using this model.
  4. Non-Renewing Subscriptions: Users will purchase access to services or content just like auto-renewing subscriptions – this method differs in one key factor however: content is not regularly updated, and the user is only charged once for the content or service, and not on a reoccurring basis. The most prevalent example of this would be the omni-present “season pass.” In order to access these services or content, users must pay for every release.

Note: For apps published to Apple’s App Store to make use of in-app purchasing (and payments), publishers must sign Apple’s Paid Applications Agreement, as well as set up their company’s baking and tax information with Apple.

There are two options when it comes to in-app purchasing APIs: StoreKit for iOS, and In-App Billing API for Android (always with the clever names, Android). These options are the only two available for implementing in-app purchasing through Apple and Google’s platforms, and both (just like the sale of any product or content through the App Store or Google Play) will take 30% of the profit from each in-app sale made through your app.

This form of app monetization is, so far, incredibly successful, if implemented respectfully and properly. According to a study conducted by App Annie, out of 1,200 developers, 50% of them used in-app purchases to drive their revenue, and the App Store’s top revenue-earning app of 2018, the game Fortnite, made $450 million that year – using a revenue model mainly based around in-app purchases of character costumes.

In-app payments

This is where your field of developmental and payment options begin to widen – the purchasing of goods, services, and content outside of the App Store or Google Play can be implemented through many different APIs, and the strategy behind the CTA changes based on the individual app.

On of the most popular apps to make use of in-app payments is Uber – riders need a way to pay drivers, and drivers need a way to receive payments. In the same manner as Apple and Android with in-app purchases, Uber takes a percentage of the profits from each transaction between riders and drivers.

This revenue model is also highly successful – Uber’s revenue in 2018 was $11.27 billion.

In-app payments are also the backbone of mobile eCommerce – an industry that boasted 500 billion individual sales in 2018.

While you can develop your own custom in-app payment processing system, there are APIs out there that can speed up development: two popular options being Stripe and Braintree. Both of these APIs provide end-to-end encryption, and charge a percentage for each credit or debit card transaction. Stripe charges 2.9% + $0.20 for non-European cards, and Braintree charges 2.9% + $0.20 as well.

In the near future, we’ll cover these (and more) in-app payment APIs in greater detail – so stay tuned for a deep dive into payment gateway APIs.

When implemented, and not imposed, in-app purchasing and payments are an un-stoppable revenue stream

The key to both in-app purchases and payments is to be honest, clear, and provide value. Remember – anyone can play Fortnite for free, and yet it made $450 million last year. While the in-app purchases in the form of costumes weren’t necessary to the gameplay, users were more than happy to purchase them. When users don’t feel pressured to pay for extra content or services, but are rather presented with the option, they are more likely to pay, and continue engaging with your app.

Reported from Clutch – NS804 Apps’ client rating is 4.9 out of 5 stars

At NS804, our team of motivated engineers provides full-service mobile application development, specializing in native iOS and Android mobile app development. Since 2012, NS804 has produced more than 100 apps.

As a result of our dedicated service to customer satisfaction, partnerships, personalized digital strategy, and informed design, NS804 has earned a reputation for our tailor-made developments, according to Clutch.

Through Clutch, our clients have rated us a 4.9 out of 5 based on their experiences with us from their app development’s start to completion. Our firm, based in Virginia, strives to be your partner and your developer – when you succeed, we succeed – so your success is always our number one priority. Your input and vision for the app we help bring to life is highly valued by our team, as we aim to ensure that you understand the front and backend processes of your app.

Clutch, a respected Washington D.C. B2B business, ratings and reviews platform that provides firm suggestions and buying recommendations to a plethora of businesses through its ranking system based on collected objective client feedback, seeks to ensure that the best value is given through their in-depth analysis of this data.

Our past clients only have good things to say about their experiences with NS804, highlighting our responsive communication, pride in our work, guidance from start to launch, and a lot more.

In one of our most recent reviews, the founder of Carpe Diem Social LLC said, “[NS804’s] team does a great job of turning around last-minute requests,” showing our dedication to our clients and willingness to accommodate you however we can.

It’s feedback such as this that means the world to us – if there’s anything we can do to help our partners succeed, we’re on it.

Clutch Profile

The Manifest, a sister blog site of Clutch, featured our team in Richmond as a top 2 app developer in Virginia. We can help your business be one of the 32% of small businesses have a mobile app.

So what are you waiting for? Come create with us today. Contact us here.

Backend design

When I was younger – as in less-than-a-decade old – I wanted to be an architect. That was, until I learned about the existence of trigonometry, calculus, and all the higher-than-geometry level math I could never possibly hope to understand. I liked drawing houses and castles, not mathematically planning them.

Many professions, just like that of architect, necessitate the mastery of hidden skillsets or knowledge bases that the layperson isn’t aware of; the perfect example of this being backend developers. The title, and the topic that comes with it, is enough to make most people instantly glaze over – even some frontend developers will look for an excuse to escape from the conversation.

There’s a reason that this blog is titled “backend design,” however – a lot more design goes into backend development than you would think. Or, more accurately stated, a lot of design goes into architecting the backend.

Systems architecture

According to Introduction to Systems Architecture Design by Medium, backend architecture is “… a conceptual representation of the components and subcomponents that reflects the behavior of the system.”

In other words, backend design is architecting a structure for the frontend, user-facing data layer. It’s akin to designing a car – there’s just as much artistry necessary as engineering. Code is code is code – there’s nothing special about Ruby on Rails or Node.js. Once mastered, the language of the backend can be written just as fast as a frontend developer working in Swift or JavaScript.

Just as a good UI designer knows how to create a rectangle in Sketch, so to does a backend developer know how to build a NoSQL database: the true skill of design is knowing where to place that rectangle in order to create a pleasing layout, or how to organize data in order to minimize latency.

So know that when someone starts talking about systems architecture, they’re really talking about architecture, and less about code. And once this topic is broken down, it’s not that complicated (on a high-level, at least) to comprehend.

The backend can be broken down into three layers:

  1. Controllers – these handle client requests, such as when a user adds an item to their cart.
  2. Services – access data in the DAO layer, and send it back to the controller, which then sends the retrieved information to the client.
  3. Data Access Objects (DAO) – This is the layer where data can be stored, organized, and accessed.

Most often, these layers can be implemented by cloud providers; these platforms – like Amazon Web Services, Google Cloud Platform, or Microsoft Azure – will sell managed services like on-demand servers, or databases (in addition to many other services).

When someone speaks to the scalability of the cloud, this is what they’re referring to; “the cloud” is really a collection of remote servers that provide customers with ready-made backend infrastructure, giving companies the ability to increase their operations without needing to store, manage, and maintain servers physically on site.

Within these layers are components, of which we’ll cover the four most basic and widely-used:

  1. Virtual machines – Like most things in the world of computers, the moniker “virtual machine” is an apt descriptor of what VMs do; a VM is nothing but a computer simulated inside of a computer, much like a digital Russian nesting doll. When utilizing cloud providers, VMs will be hosted on larger servers that allocate the necessary CPU, RAM, SSD, and network bandwidth in order to run your VM – this exact process can be achieved on a personal computer as well. VMs run the operations of your backend.
  2. Load balancers – Run too many applications on your computer, and it’ll start to slow down. The same is true for your VMs in the cloud or on your local servers – too many client requests, and the time it takes to load a page can skyrocket. Your backend’s load balancer is designed to solve this problem: load balancers act as a medium between your backend’s controllers and services layer. Load balancers both interpret client requests from the controllers layer, and keep track of the health of VMs – and to ensure low latency client request, the load balancer distributes those client requests evenly between VMs.
  3. Databases – Databases are how your DAO layer is organized. There are two types of database structures: non relational (NoSQL), or relational (SQL). We’ll cover those a little bit below.
  4. Caches – The reason databases can have different structures is because certain databases are optimized for different types of data, in order to decrease the time it takes to access information. Caches are used for the same reason; during times of heavy traffic, caches can store data that is sure to be accessed in rapid succession by many clients, thus reducing the time it takes to complete client requests. Caches can be thought of as super-optimized, small databases.

Back it up

Before we get into anything more complicated, theres a few basic concepts we can go over now that we’ve covered the building blocks of the backend:

  1. Latency – This is the length of time it takes a client request to complete. Latency always refers to time.
  2. Bandwidth – This is the maximum amount of client requests (data) your server can handle.
  3. Throughput – This is the true amount of data your servers can handle. Often, during times of high traffic, bandwidth will drop as latency rises – this new measurement is called throughput.

In order to reduce latency and increase bandwidth, backend systems will be scaled up to process more client requests. This can be achieved via three different methods:

  1. Vertical scaling – This method reduces latency by increasing the amount of requests a single VM or physical server can handle by upgrading the CPU, RAM, or SSD of the machine.
  2. Horizontal scaling – Reduces latency by adding more VMs or physical servers, thereby increasing the number of client requests that can be handled at a given moment.
  3. Auto scaling – uses the same principle as horizontal scaling, but automates the process: VMs are added as they are needed, and deleted as client requests decrease. Both auto and horizontal scaling necessitate a load balancer.

Another design choice that can reduce latency is the type of database your DAO layer makes use of. As stated above, there are two types of database structures: SQL and NoSQL. While SQL databases are organized to write data in a very efficient manner; NoSQL databases are organized to read data quickly, but due to their structure, require duplicate data in order to access information.

You can think of a SQL database as a collection of tables that hold very specific, uniform sets of information, that link up in a web. NoSQL databases are structured in branches, which lead to other branches, which lead to other branches.

SQL - NoSQL

Both come with their pros and cons – NoSQL databases can access information faster, and are optimized for dealing with un-related sets of data. SQL databases are robust and optimized for dealing with requests that require relational data from various processes in your backend’s service layer.

Back in business

Just as a house would fall apart without the wooden structure, plumbing, wiring, and ventilation, so to would your website or application without its backend. It’s important to know what’s going on back there!

Stay tuned for our future look into scaling up your backend systems.

How to find a pain point for your app – discovering the value you can bring to customers

All inventions and products – from the wheel to selfie-sticks – are designed to solve a pain point. There wouldn’t be the need of inventing something if there wasn’t a problem to begin with – and good thing too; if early homo sapiens had no need for fire, we wouldn’t be where we are today.

Inventions, and the products that follow, make things easier. A product only has value when it helps the customer – if it creates no change (or, even worse, negative change), the product is useless. The only way to ensure a product is truly useful for customers is for that product to solve a pain point they face – whether in their daily, weekly, monthly, or sometimes, even yearly lives.

A pain point is difficult to identify, and requires discerning the true nature and scope of the problem consumers are facing. Pain points may present themselves in a few different ways:

  • By being confronted with the pain point in your own life
  • Your own ideation
  • Exploratory market research

Each of these three come with their own methods for finding a pain point – let’s go over them:

Experience it

This is the most common form of pain point discovery – after confronting a pain point in your life enough times, you’ll either come up with your own solution, or find someone who can help to provide the solution. Everyone may be a unique individual, but we all share struggles throughout our day; chances are, if you’re facing a personal pain point, other people are as well.

This method of pain point identification is the most straightforward in addition to being the most common – usually, the solution will present itself to you in a moment of clarity – many dreamed of stronger backs, but someone creative enough dreamed of the wheel.

Often, there is little-to-no need to explain the solution to customers when your pain point’s genesis is one such as this; merely introducing users to your product or idea will be enough to generate conversions.

Your idea needn’t be nascent either – your pain point might stem from another company’s product. If you are able to provide a simpler or more effective solution to the pain point than the original product, your product has a very good chance of success. This is for a few reasons: there is an already proven need, the market is already identified, and product expectations have already been set.

With the introduction of even just a slightly more efficient experience, your product can grab hold of a significant portion of the market, in the same manner as Lyft did with Uber.

Create a need

Pain point creation is a topic that could easily fill a book. The idea of creating a pain point is the direct opposite of the previous method – rather than being presented with a pain point and then solving it after experiencing it, it revolves around making a product that simultaneously creates and solves a pain point.

Sound complicated? The theory is complex, but the implementation of this method creates the most common form of product on the market – those we don’t need. Perhaps the most proliferate example of such a product are collectibles in competitive gaming:

Don’t have a pink cowboy hat? Well, now your space marine can – for just $1.99!M

Or, to bring it out of the digital realm:

Got milk?

Regardless, creating a pain point takes a lot of market research, which is exactly what we’re going over next.

Find a community

This is always made easier if your market research is looking into an already existing market – think Coke vs. Pepsi, or Windows vs. Mac. If you’re searching for an untapped market, however, this process can become much more complicated.

There’s often a need to find a new community to market to when you offer a service in an over-saturated market, and are looking for a new growth opportunity, or searching for a concrete customer base.

For example, there are plenty of custom carpentry shops – some specialize in cabinets, others in furniture, and others in flooring – but all of these markets are awash with carpentry companies competing for customers.

Carpentry companies like Wyrmwood (a company that makes wooden table-top gaming accessories for games like Dungeons & Dragons) however, can utilize many of the same carpentry skills while catering to an untapped market – meaning their re-tooling and operational costs hardly change, and their potential profit grows exponentially.

This isn’t to say that the people at Wyrmwood don’t enjoy D&D – it’s that they were smart enough to see a need, and fill the void in that particular market.

The most sure method of finding a community with a need is to search for one that is engaged. It helps to find a community that is obscure enough to not have a competitive market as well, but that isn’t always a possibility.

When you find a community that is truly engaged, go to important events based around that community, visit the online homes of the community, and engage with it yourself. After engaging with members of this newfound community, you’ll have either found a pain point through your research, or experienced the pain point yourself.

Your community needn’t be close knit either – entire demographics can fill the same role. For one of our client’s apps, this was the method of pain point discovery; Lauren Bell’s Whystle found that families (and the federal government and private brands as well) wanted to have an informational hub for product and safety recalls – Lauren Bell was inventive enough to think of putting it on an app.

After finding your pain point, what’s the next step? Find out here.

Why MVP for your mobile app?

Why do so many software products start out as MVPs?

The reason is due to the significant benefits MVP software brings to the development process: faster, more affordable development, and reliable, resourceful market validation. Essentially, a MVP is a quick method of validating your product via customer feedback. But before we get any further, let’s go over what “MVP” actually means.

MVP stands for:

Minimum – the minimum set of features a product can have while still remaining…

Viable – to provide value to customers, so they are willing to engage with the…

Product – which is ready to be used for consumption.

The development of technological products has always lent itself to that of a MVP – from Alexander Graham Bell’s telephone to the 1998 startup named Google, MVPs have had a huge impact on the way users and products co-exist and co-benefit from each other.

Well-known MVPs

It wouldn’t be fair to say that the following products should still be considered MVPs presently – but rather that they started out that way, and over many iterations, have become the products, services, and platforms they are now.

Facebook

Back when this social media giant was known as The Facebook in 2004, the product offered was most definitely a MVP. During its 1.0 phase, Facebook was a website available only to Harvard students – the intention behind this limited release was to collect feedback in order to create a more robust and user-friendly product. At this time, Facebook was nowhere near what it is today – the website comprised of a profile page, friend requests, and a “send message” feature.

AirBnB

The story of this internationally-used app is the perfect example of a successful MVP product. An idea thought up in 2007 when roommates Brian Chesky and Joe Gebbia were unable to afford rent in the expensive real estate market of San Francisco, the app now known as Airbnb was originally a website by the name of airbedandbreakfast.com.

The site’s first listing (Chesky and Gebbia’s apartment living room) was a true MVP experience as well: an air mattress in a room, along with a cooked breakfast. These are the amenities users of the original site were offered. After the addition of Nathan Blecharczyk (the creator of the website) and the Industrial Design Conference of 2008 held in San Francisco created a need for extra lodging in the area, the company was able to host its first guest.

Now, the company is considering the possibility of opening its own airline. This is the power of MVP products; they can start out as a single air mattress in your apartment’s living room, and develop into international companies with revenues measured by billions of dollars.

There are many more MVP success stories, like that of Goupon, Amazon, Buffer, Snapchat, and others – but for now, let’s get into what makes a product a true MVP.

MVP theory

As previously stated above, a MVP is a product that provides users with the minimum set of features required to provide a marketable and consumable experience. When Bell invented the telephone in 1876, his product provided a usable method of long-distance communication, and not much else. His original telephone model required users to speak into a standing receiver, and hold another speaker to their ear – and after decades of feedback from customers, phones morphed from rotary, to corded and cordless, and eventually to cell and smartphones.

It is this evolution that is the hallmark of a MVP.

While MVPs do come with quicker development cycles (making it easier to beat competition to market, as well as capitalizing on untapped markets), the most beneficial aspect of a MVP is the direct customer validation.

The market (and your users) will very quickly determine if your product is viable. If the idea is interesting enough, or the solution to the pain point is useful enough, users will jump on board. Therefore, by the usage of a MVP, you can quickly and cheaply prove your validity on the market without wasting time and resources on preliminary marketing and focus groups.

The next step is the most important – listening and reacting to customer feedback. The idea behind a MVP isn’t to build a product with the minimal feature set and then leave it alone – AirBnb didn’t stop at a single air mattress, after all – it’s to create the foundation for a fully-fledged product, platform, or experience.

Take the feedback you receive from early adopters, and implement it – this creates a strong brand for two very important and distinct reasons: your company proves to customers that their voices are heard and matter, and customer-requested features ensure a UX that has been tested against multiple scenarios, environments, and use cases (and lacks any excess features your users don’t want).

MVPs prove your worth

With market validation comes revenue – which can then be used to present a case for your business to investors. After AirBnB’s debut in 2008, the company received their first round of seed money in 2009 from Y Combinator, and by 2010, had raised over $7 million. By 2014, the company was valued at $10 billion, and now, in 2019, boasts a valuation of $35 billion.

MVPs naturally lend themselves to the continual update cycles apps (and all software) are beholden to, and create an environment for meaningful, impactful improvements to your users’ experience. MVPs are more than just a quick way to develop an app – they provide you with the foundation to create a community based around your brand.

Custom inventory solutions for the enterprise level business

There are many inventory management solutions out there, but many are ill-suited to the reality of enterprise level environments that currently exist on legacy systems, or lack the ability to integrate with entrenched ITSM using languages like .NET.

For these reasons, and more (which we will cover below), a third party proprietary inventory management software system won’t make the cut when stacked up against the vast scale and needs of the enterprise level.

The scope of inventory management

Inventory management software can either be used as a standalone system, or integrated within your ERP. A basic inventory management system would provide tools used for:

  • Tracking products
  • Alerting when product levels are low
  • Barcode scanning
  • Generating accurate accounting and financial data

There are many free inventory management software platforms that will offer most of the features listed above, but few include barcode scanning, and many lack reports that can integrate into a larger ERP system – and all are limited to a set number of transactions – such as 100 products in total, or 20 orders every month.

For any additional features, or the ability to scale up, these free software platforms will charge monthly fees, usually dependent on the number of users, number of products being managed, and number of orders processed.

For any company that operates at a scale larger than that of a startup or boutique, these pricing models can create exorbitant invoices for your company – and at the enterprise level, these solutions lack any form of ROI, and quickly become a burden to your bottom line.”

Even enterprise level software can fail to truly meet the standard of market fluidity national and multi-national brands face. While many ERP systems are designed to be customized to various industries, this is akin to designing your own app with a drag-and-drop software.

Options such as these also lack true integration within your environment – these platforms are intended to replace aspects of, or even the entirety of your enterprise environment, and not to work within the architecture your company has worked with for years.

Enterprise environments take years, sometimes even decades to truly be implemented, and they are continuously adapting and upgrading as technology improves and markets dictate more speed and customer value. Brands that can truly be classified as “enterprise level” are no different – cultivating a national or multinational brand is an undertaking that can take a full generation, and requires continuous observation and tinkering to keep growing, and stay relevant in the public’s eye.

For a brand that took twenty years to rise to the level that it is now, it is much smarter to invest in the future, rather than the present – and using an proprietary third party software for inventory management is investing for the short term rather than the long term.

Finally, many inventory management systems lack mobile integration – a necessity to maintain speed and efficiency in a truly connected enterprise environment.

Customized solutions increase efficiency

An inventory management system can do a lot more than tell you when levels are low on a certain product. With a custom platform fully integrated within the rest of your ERP environment, you can track detailed data points such as a product’s physical location in your warehouse, or the system can automatically determine the optimal time for re-ordering products: based on data points such as available shipping routes or closest supplier, and even down to weather patterns that might effect delivery schedules.

A more sophisticated inventory management system goes beyond tracking the sale of a type of product – with RFID integration, when scanned by your POS system, individual products can be tracked and recorded as they are sold. With data as intricate as this, a custom inventory platform is able to aggregate sales data in order to automatically generate reports that provide insight into optimal production times and when demand increases or decreases.

When working with a custom inventory management system, all of this data will automatically populate in their respective reports for your different departments, warehouses, and offices – whether spread throughout town, or across the globe. Via realtime integration, your service team in St. Louis will be aware of a part being shipped out from New Delhi, and your accounting firm in New York will receive the purchase order.

A system such as this provides you with a detailed view of the entire history of a product – from production to the final sale. This can be further broken down into the order history of each part, that when pieced together create a finished product – meaning you can analyze the intricacies of your entire operations through a single program.

Most importantly, all of these features can be accessed and utilized via mobile device – meaning your business developers out in the field have the latest data, and your CCO in Denmark has access to the latest numbers.

A major benefit to custom inventory management solutions is the fact that your internal IT department needn’t learn new systems architecture and languages, or restructure to fit the limitations of a piece of third party software – when built custom, languages that are commonly used throughout legacy systems, like .NET or COBOL are valid options. This isn’t so with proprietary software.

Improve customer value and satisfaction

A custom inventory platform, when fully integrated within your enterprise environment, is an efficient method for increasing your customer satisfaction. This is the ultimate goal of an inventory management system – customers can reliably count on your item stock, and B2B connections can trust your operations and records.

With the additional insight big data analytics can provide your production and sales, your enterprise can take the next leap towards continual improvement in efficiency.