Strategies for Building a Loyal User Base in Mobile Apps

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The statistics on the success of mobile apps reveal just how difficult it is to build a loyal customer base. 25% of people uninstall mobile apps immediately after downloading and using them just once. Over 70% of mobile apps are uninstalled within 90 days. There are numerous reasons why over 99% of all app projects fail. A lack of resources to improve features and fix bugs is a major contributing factor. However, a lack of commitment to excellence in service delivery is perhaps an even more significant reason.

If you are planning to build or have already built a mobile application, you need to figure out how to build a big enough loyal customer base for sustenance. Whether you are depending on ads or subscription revenue, loyalty is crucial for long-term survival. A small improvement in customer retention rate can yield a large multiple increase in revenue.

In this article, we explore ways to build and maintain customer loyalty.

Understanding Your Users

The first step in building customer loyalty has to be understanding your customers.  What this means is that you have up-to-date information on user demographics and how they interact with your app. You must have a way to collect this data on a continuous basis and then find ways to segment your customers to serve them better.

There are multiple ways to gain insights into who your customers are. The first is through the data collected during onboarding. The age, gender, and location of your users is normally useful when attempting to personalize content and offerings for them.

Another way to get insights is through conducting surveys regularly. You can administer these as pop-ups in the user journey. A lot of companies use this method to collect information on the overall experience of users. You could conduct interviews from a sample of your users although this is a more involving and perhaps expensive way to gain information.

However, automated analytics tools are the most powerful source of data when seeking to improve your app. These can reveal the average time users spend on your app, the most visited pages, the page from which people exit, and a lot more. These tools are not too expensive and are easily scalable as your user numbers grow.

 

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Engaging Users

While data collection is key in understanding users, your engagement with users is the primary way to build a relationship leading to a longer customer lifetime. A simple personalized email or pop-up wishing them a happy birthday is a small example. However, you can extend this to make customers feel valued and part of your brand journey.

Perhaps you are testing a new feature or version of your app. You could invite a group of users to test it for a few weeks and offer their feedback. Some companies release a limited version of a product and avail them exclusively to a segment of customers on the app. Such campaigns are meant to drive a sense of connection between the brand and its most loyal customers.

Social media is a great way to endear a brand to current and prospective customers. By adopting a likable and relatable online persona, a brand not only remains top-of-mind but it also reveals its values and courses it cares about. Responding to questions and not shying away from criticism requires deliberate efforts in transparency.  Investing in well-trained community managers is perhaps mandatory in today’s world where a wrong statement can bring far-reaching reputational damage.

Offering Incentives

Depending on your revenue model, your marketing team should be able to come up with effective offers and deals to reward customers and boost customer retention. A popular way of doing this is through referral codes. See these as a way to have your current customers say good things about your app. Discounts are very effective in nudging customers to sign on to premium tier pricing.

For instance, if you have customers on a freemium tier, you could offer a significant discount to prompt them to become paying subscribers. Another example would be offering a significant discount for a yearly subscription compared to a monthly one. Companies are willing to make such deals to lock in customers for longer. It also improves the cash position of the business.

Your analytics dashboard of choice should help to you track how successful such a campaign was by revealing total conversions and the conversion rate.

Great Customer Service

There really is no substitute for great customer service. You may have built a great application, but customers will expect an equally great level of customer service. There are several layers to this.

First, your customers should have several avenues to reach you. A lot of premium applications have inbuilt chatbots to respond to frequently asked questions, but queries can always be escalated to live agents. Other ways to communicate include phone lines and emails. Politeness and speed of response are perhaps the greatest determinants of service quality.

Knowledge of products or services cannot be overlooked. Customers are filled with confidence in the brand when they realize they are dealing with knowledgeable live agents.

Knowledgeable staff improve first-time fixes where customers are facing problems with a product or service. They also help customers pick the right products or services, which is crucial for satisfaction. For instance, you wouldn’t want a new customer to a lower tier subscription with limited features when they were looking for a more premium experience of your services.

Offer a Great Mobile App Experience

Your app should feel natural and easy to use regardless of what kind of service or product you are selling. Attention spans have shrunk so much today that people do not have time to figure out a complex application.

First, pick the right colors and use them consistently throughout the application. They should capture your brand well. Pick the right font and font sizes.  Your UX design should make it easy to navigate the entire app. From the homepage, users should know where to go next to find what they want. Avoid taking users on a long chain of clicks to find a service.  In 1 or 2 clicks from the home window, a user should find the specific information or product they need.

A lot of applications tend to get their onboarding process wrong. With short attention spans, your app should take advantage of such things as social logins to autofill information users. Having potential customers fill long forms is too tasking for a lot of people today. Collect just the information you need to get them started on the customer journey.

Take Feedback Seriously

Collecting information from surveys, app reviews, and interviews with customers is great, but you need a structured manner to filter it and use it for your product roadmap. First, your product team needs to fix bugs within the shortest time possible. Next, there should be clear priorities on how to develop an app from its current state.

Customers may be expressing their wish to see a certain feature added. The team needs to decide on whether to build the feature based on cost and benefits projections. Sometimes a rebuild of the entire application may be deemed necessary. This may happen because of constant bugs or a need to move to newer technologies to improve speed, security, appearance, or integration with third-party applications.

You must bring along your customers on the journey. Most popular applications make small tweaks that customers barely notice. They release several updates each year which help to maintain familiarity with the customers. It’s a way to fix bugs while implementing customer feedback consistently.

Push Notifications and Social Media Sharing

There are added features that can quickly bump up your customer retention rates. First, push notifications are a great way to keep customers coming back to your app. There is a thin line between using these notifications wisely and intruding too much into users’ lives. However, you can use these notifications to remind users of carts they left pending, new content on your app, or an upcoming sale. If users find these useful, they are unlikely to find your notifications irritating. Remember, they always have the choice to block such notifications.

Allowing users to share content from your app to social media not only gives them a sense of achievement but it also amplifies your brand. Gaming, content streaming, and fitness apps have leveraged social sharing brilliantly.

Customer Education Content on Mobile Apps

Some apps can benefit from creating content to educate customers on how to get the most out of their subscriptions. The need will often come from user feedback expressing dissatisfaction due to complexity. The material you create should have a clear objective. Some apps will have an FAQ section similar to a website. You could also take a tutorial video approach. Short clips, each addressing one question are a great way to resolve customer problems.

A collection of educational material can be structured so that users can take a self-paced education journey. This is common with technical apps such as video editing software.  Creating reference material can also help create a big enough community of users who might be facing similar challenges with the app.

A/B Testing and Data-Driven Decisions

A/B testing is a technique to test out different designs or versions of marketing copy on different segments of your app users. It is a great way to get the most out of your marketing campaigns.

While A/B testing two different versions of the same message, you might realize that different segments of your customers resonate with either version. The differentiating factor might be age, gender, location, or another relevant differentiator. A decision may be made to show each version at scale to the audience with whom it is likely to resonate with. A/B testing helps to ensure that your marketing dollars get a higher ROI.

You can design and implement A/B tests in multiple ways especially when seeking to improve your UX. You get to see how different tweaks affect user session length, engagement with the app content, and even overall retention rate. It reduces the amount of guesswork in your app roadmap implementation.

 

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Cross Promotion

App cross-promotion involves the promotion of an app in another app. This can take the form of ads or organic recommendations via mentions. Cross-promotion works well when there is a clear synergy between products that share the same profile of users. For instance, a company in the tour business targeting international tourists might recommend a specific app for local transportation. A fitness can have in-app promotions of a nutrition-focused app. Having your app get such recommendations can boost your overall brand image and user retention rate.

NS804

There is so much to pay attention to while seeking to improve how well your mobile apps perform and maintain a large enough user base. Having mobile apps that solve user problems in a world-class manner is the first step. However, you need to combine this with great customer service, feedback collection, community building, offers and rewards, user education material, and new features.

You need a good enough product team to help build a roadmap. At NS804, we specialize in building world-class mobile apps for clients in all industries. Our team has tens of years of combined experience in delivering demanding app projects. We would like to build yours next. You can set up a meeting with one of our team members here.

10 Legal Concerns in Mobile App Development

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The mobile app landscape has grown by leaps and bounds, opening up opportunities for developers and programmers. However, amid the excitement of creating innovative and user-friendly applications, mobile app developers face many legal concerns because these applications deal with user information. The fact that applications handle, process, and store sensitive consumer information raises several legal concerns in mobile app development. This article examines ten legal concerns developers must consider to navigate the evolving field of mobile app development.

1. Intellectual Property Rights

In the highly competitive world of mobile app development, protecting your intellectual property (IP) is crucial to remaining profitable and sustainable. Developers must understand the importance of safeguarding their creations, patents, and trademarks. In addition, avoiding infringement issues and respecting the intellectual property rights of others is crucial to maintaining a legally compliant application.

2. Privacy Issues

Mobile apps deal with consumer information – mobile phone numbers, SSNs, credit card information, personally identifying information and biometric information. Protecting this confidential information and advancing user privacy is crucial to running a legally compliant app. Mobile app developers must build applications that comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This warrants the implementation of robust privacy policies and consent mechanisms to ensure user information is handled confidentially and ethically.

3. Security Measures

Cybersecurity is a pressing concern in the information age, and mobile apps are no exception. Spoofing, phishing, and man-in-the-middle attacks are all engineered to attack high-traffic applications, software, and platforms. Mobile apps are a target for emerging cybersecurity attacks like identity theft and phishing. Mobile app developers must ensure secure coding practices and strategies to safeguard user information to comply with relevant data protection laws. In addition, mobile app developers must remain privy to new attacks and build secure applications that advance user privacy.

4. Terms and Service and End User License Agreement (EULA)

Clear and comprehensive terms of service and end-user license agreements are crucial to establishing legal relationships with end users. Establishing transparent and legally binding service agreements is key to building legal relationships with the users of mobile applications.

Terms of Service

The terms of service must encompass the following elements:

  • Acceptance of terms: Indicate that users must consent to the terms before agreeing to use the app. This consent can be achieved through a click-through agreement or explicit agreement.
  • User Responsibilities: Clarify the responsibilities users have while using the app, including prohibited activities, respectful use of the platform, and prohibited activities.
  • Intellectual property rights: Define intellectual property rights related to the application, including copyright, trademarks, and user-generated content. Clearly state how users can reproduce, use, and share the app’s content.
  • Termination of agreement: Specify conditions under which the agreement can be terminated, including violations of terms of service, user inactivity, and other related circumstances.

End User License Agreement (EULA)

The EULA establishes the licensing terms and conditions under which users are to use the app. The components of EULA include:

  • License grant: Clearly define the type of license granted to users, is it limited, exclusive, or revocable? State any restrictions on the use, modification, and distribution of the app and the app’s content.
  • Usage limitations: Outline any restrictions on how users can use the app, including decompiling, prohibiting reverse engineering, and using the app for illegal or unauthorized activities.
  • Maintenance and updates: Specify how updates, updates, and maintenance will be handled, including whether users are obligated to install updates for continued use of the application.
  • Disclaimer of warranties: Communicate any disclaimers or warranties, clarifying that the app is provided ‘as is’ without any guarantees on performance and suitability for specific uses and purposes.
  • Limitation of Liability: Define the extent of the developer’s liability, excluding or limiting liability for certain types of losses or damages incurred by the user.

Most importantly, effectively communicate legal aspects to users through plain and user-friendly language. Highlight key points by making the points easily accessible within the app preferably during the onboarding process.

5. Compliance with App Store Guidelines

Developers must comply with the guidelines set by the app stores to ensure the app’s success. Essentially, app store guidelines are divided into policy overview and platform-specific requirements. The app store guidelines provide a framework for developers to follow, encompassing ethical, technical, and content guidelines. On the other hand, platform-specific requirements are guidelines tailored to specific applications that guide the use of these apps and their content.

There are many advantages to adhering to app store guidelines and requirements. First and foremost, adhering to app store requirements and guidelines increases an app’s visibility and discoverability. Secondly, compliance promotes user trust and credibility. Complying with requirements and standards signals to users that an app has undergone scrutiny, fostering credibility and trust. Last but not least, compliance leads to avoiding penalties resulting from violations. Violating an app’s guidelines can lead to severe consequences, including leading to an app’s rejection.

6. Accessibility Compliance

Ensuring accessibility compliance in mobile app development is not only a legal concern; it’s an ethical obligation rooted in equal access and inclusivity. Accessibility laws impose several obligations on mobile app developers to develop applications that serve all people regardless of physical disabilities. Mobile app developers must adhere to accessibility laws, designing apps that cater to all populations. This includes providing languages that cater to global populations and designing applications that do not discriminate against people based on color, creed, social, political, and religious status.

It’s worth noting that various jurisdictions, including the Americans with Disabilities Act (ADA) in the United States and comparable legislations internationally, mandate that digital platforms, including mobile apps, must be accessible to individuals with diverse abilities. Failure to comply with accessibility laws leads to legal consequences and affects the app’s reach and impact. In light of this, developers are encouraged to integrate inclusive design principles, such as ensuring easy keyboard navigation, providing alternative text for visual content, and ensuring compatibility on different screens.

7. Advertising and Marketing Practices

Developers must be cognizant of the laws governing app advertising. This includes adhering to general advertising laws, consumer protection, and copyright laws. Transparency in communicating app features, benefits, and functionalities is paramount. Any claims made in advertisements must be clear, accurate, and well-substantiated. Failure to comply with these guidelines may lead to legal actions and regulatory scrutiny and thus damage the app’s reputation.

Developers must avoid deceptive marketing practices. This includes giving clear and transparent information and avoiding information that contradicts the true functioning of the app. In addition, developers must avoid manipulative tactics like fake reviews and fake endorsements. Developers must not only comply with legal standards. They must also establish a base of trust with their most trusted users.

8. In-App Purchases and Transactions

Developers must adhere to regulations and laws surrounding in-app transactions. Developers must provide a secure and safe environment for users to conduct transactions. They must use secure coding language that doesn’t compromise the privacy and confidentiality of users’ financial and credit card information. Developers must ensure in-app purchases and transactions are conducted ethically and with utmost transparency. By providing a safe environment for conducting financial transactions, developers not only comply with existing legal regulations but foster a positive user experience with their users.

9. Open Source Software Compliance

The use of open-source software provides both opportunities and risks. Developers are aware of the legal implications of open-source software, each carrying distinct obligations. Failure to comply with laws and policies surrounding open-source software compliance can lead to the release of proprietary code, reputational damage, and financial penalties. Developers must navigate the complex regulatory landscape, fostering a legal framework that aligns with the principles of collaboration, compliance, and transparency.

The benefits of complying with open-source software are many and overlapping:

  • Developers can enjoy accelerated development.
  • The collaborative approach of open-source communities can increase code quality.
  • The collaborative and inclusive nature of the software development community can foster innovation.

The best practices for ensuring open-source compliance include;

  • Emphasizing the importance and significance of robust governance policies.
  • Doing due diligence in selecting open-source libraries.
  • Vigilance in tracking licenses

By following these best practices, developers can leverage or take advantage of open-source collaboration and open-source development tools, creating a balanced and legally sound foundation for their mobile app development.

10. Contractual Agreement

Successful collaborations are guided by contractual agreements which provide a legal foundation for resolving any issues that may occur amid a transaction. App developers must establish contractual agreements with app users to ensure they absolve themselves of any legal liabilities during their relationship. In the intricate and ever-evolving field of mobile app development, a successful engagement between the app developer and its users and stakeholders (vendors, financiers, and advertisers) is hinged on a solid regulatory landscape. App developers must draft clear and robust contractual agreements to define relationships between them and vendors or other industry players.

Key considerations in drafting contractual agreements

  • Clearly define the scope of work, timelines, and deliverables (or what should be done).
  • Establish well-defined roles and responsibilities to mitigate potential misunderstandings.
  • Define key considerations like liability clauses which delineate the extent of each party’s responsibilities in the event of project challenges and unforeseen circumstances.
  • Address ownership rights, ensuring intellectual property rights and project outputs are protected.
  • Highlight robust confidentiality clauses and recognize the sensitivity of proprietary information and trade secrets.

This information equips developers with the tools needed to craft legally binding agreements that facilitate smooth collaborations and ensure long-term growth and sustainability.

Benefits of Legal Frameworks in App Development

Legal considerations in mobile app development play a pivotal role in the success, sustainability, and ethical operation of mobile apps. Some of the benefits of integrating legal considerations in mobile app development include:

Risk Mitigation

Observing and adhering to legal considerations helps mitigate against unforeseen risks emanating from the breach of contractual terms and intellectual property rights. By proactively addressing legal risks, developers can avoid costly legal battles and reputational damage.

User Trust

Complying with legal frameworks and ethical standards instills confidence and trust in users, creating credibility in the app’s capability to handle and secure user information and data. Users are more likely to engage with apps that prioritize legal compliance, ensuring that their privacy is protected and that the app operates within tightly controlled legal boundaries.

Market Access

Following legal considerations in app development gives you faster and better market access and app store approval. Adhering to app store guidelines and legal standards increases the likelihood of your app’s success and approval in prominent app stores. App stores usually have strict criteria for app approval and compliance with legal requirements ensures that the apps are not removed or rejected due to violations.

Intellectual Property Protection

Legal considerations help protect intellectual property rights, preventing duplication or unauthorized use of app features, app-related content, and related app innovations. By securing trademarks and copyrights, developers can protect their unique creations, deterring infringements and maintaining a competitive edge.

Data Privacy and Security

Adhering to legal guidelines ensures the privacy and confidentiality of users’ sensitive data. Following legal guidelines secures users’ data against unauthorized access reducing the risk of data breaches and other legal consequences. With increasing emphasis on user privacy, apps that comply with the California Consumer Privacy Act (CCPA) and General Data Protection Regulations (GDPR) demonstrate a commitment to user privacy, thus attracting users’ concerns about the privacy of personal information.

In general, integrating legal considerations in mobile development not only enhances legal compliance, it fosters a positive relationship between developers and users.

NS804 – Towards Legally Compliant Apps

NS804 is a leading provider of custom mobile apps; Android, IOS, and hybrid apps. NS804 is committed to providing legally compliant applications, protecting your intellectual property rights, and providing a legally binding agreement between your app and its users. We work with clients to identify their business needs and develop apps that solve their most pressing needs. Our commitment to legally compliant apps ensures that we develop apps that safeguard the information (both personal and financial) of the end users.

Contact NS804 today for inquiries on mobile app development.

Common Mistakes with UI/UX for Mobile Apps

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Web and mobile development experts today agree that at least 10% of a development project’s budget should go toward creating a good user experience. The most successful projects tend to dedicate way more than that proportion. To justify this, you should understand that UI/UX design is much more than creating an attractive application. The goal is to create a seamless and intuitive experience for any user who downloads and begins to use the mobile application.

Why UI/UX Matters: Revenue

This matters for numerous reasons. First, a poor UX directly affects revenue because users cannot find what they need or the design is not optimal for easy conversion. A redesign of an applications interface could boost revenue by as much as 400% according to Forrester, a research firm in the area. This is because easy-to-navigate apps encourage users to stay longer and find new items to buy.

Well-laid out apps also tend to have a lower cart abandonment rate. One of the most highly cited reasons for cart abandonment is the requirement to create an account before checkout. Another reason is a lengthy checkout process. Designing the UI to make these steps feel shorter and more intuitive can massively affect revenue. Embracing social logins has gone a long way to aid in this, making it much quicker and safer for app users to sign up for new services.

Brand Value

If these reasons are not yet enough reasons to put aside a significant amount of money for a world-class user experience design, think about the impact it has on your brand. Your mobile application does not exist in a vacuum. It sits beside millions of other apps on Google Play, the iOS store, and other official app stores. Users will compare it to tens of other apps on their phones and read public reviews of the app. Negative reviews also tend to get more visibility. A poor layout of your app has the potential to deeply hurt your brand value.

SEO

Search engines such as Google now take into consideration user experience data in their ranking algorithms for websites. Therefore, if SEO ranking is really important for discoverability and revenue, it is important to ensure that your web application loads easily. This goes back to how it is designed. Ensure that it loads fast and is not unnecessarily bulky.

Let us now explore some common mistakes developers make when building mobile applications.

Inconsistency in UI elements

A smooth app that does not use too many styles makes it easy for people to learn their way around an application and even develop trust with it. The design team must use such things as a color palette consistently so that users don’t feel like they are navigating different apps when they navigate to new pages. Buttons, fonts, and font sizes, links, headers, and footers should be carefully picked and used uniformly and intentionally throughout your application.

It is just as important to keep an eye on tiny details such as line thickness, choice of icons and their colours, rounded or squared corners, and the placement and size of card. Users will quickly notice inconsistencies and comment about them even when most of the app is otherwise well-built.

Indeed, the UI should not be an afterthought after figuring out the functionality of the app. It is as important as the backend workings of the app.

A Lack of Text hierarchy

The use of different fonts, font sizes, and weights is meant to create contrast to make certain information stand out. A UI designer’s job is to determine how to pick the right attributes and layouts with the user journey in mind. However, this is easier said than done and a lot of apps tend to fall short perhaps because of failing to allocate enough time and resources for a review of wireframes.

Titles are generally used at the top to display the most important information on a page. Subtitles are much smaller and should be well-spaced out so that users intuitively know the hierarchy of information.

For instance, on a music streaming platform, an artist’s page will normally feature their name prominently at the top. A profile picture will normally be accompanied by a short bio written in small text for anyone interested. The layout of the page may include a section of popular tracks, another section for their albums, and a section for playlists in which they are featured. The goal is to offer information users are most likely to be looking for.

Poor UI/UX Writing

UX writing involves the production of copy to help your intended mobile app users navigate your application. A common mistake is to separate the writing process from the product design process and only introduce it at the end. In fact, the UX writing team may be writing copy without seeing where it will go on the app.

The ideal scenario would be for the writing team to receive wireframes and screenshots to help them understand how their work will be placed. This can inspire creativity for better copy.

Equally important is an understanding of how high visibility areas on user screens. Some tools rely on analytics to show heat maps of areas that get the most attention from device users. In many cases, this will be around the top of the screen and it is where the most important information should go.

Too Much Information on One Page

In an attempt to avail as much information as possible to users, it is easy to make your pages appear too busy. This will put off a good number of people, leading to a high drop-off rate whenever people land on the said page. To avoid this, it is better to put information on different pages and provide clear-to-see navigation links and buttons, coupled with appropriate call-to-actions.

Your team should also go through the content you intend to put in the final version of the app and remove any unnecessary data that only overloads the page. For service companies, it may be tempting to try and detail successful case studies on the services page. However, it may be better to write a full-length blog post and have a dedicated blog section to serve audiences interested in detailed information about your services.

Failing to Anticipate Unexpected Events and User Actions

UI/UX designers ought to anticipate every imaginable action or eventuality in the user journey and plan appropriately for it. Users do not always use your product in the manner you intended them to. For instance, a user may attempt to sign up for a service using an email address they previously used to create a prior account. They may also fill in forms incorrectly.

Users should get appropriate messages on their screens in case of such mishaps. This is far better than a non-responsive screen when the user tries to click a button to complete their intended action. The correction message should be easy to spot (most websites will use red color) and should tell users how to quickly correct the mistake.

Another instance may be when the backend service is unavailable or the occurrence of a connection error. By providing the appropriate message on the screen, the app user is less likely to leave. Even if they exit the application, they would at least know that there is a technical team handling the service problem.

Pop Ups

Pop-ups on a web page or within an app can be a great way to make offers to customers, collect crucial information, and even reduce drop-off rates. However, when used excessively they can quickly interfere with a user’s experience leading to low satisfaction levels. Pop-ups should be placed thoughtfully, and it should be easy for users to close them easily. If user feedback says that the pop-ups are too intrusive, it is important to change tact.

When used carefully, pop-ups can be worthwhile inconveniences for users. For instance, asking users to opt into a newsletter that provides exclusive offers and information about products they already love might be worthwhile. Limiting the number of pop-ups per page to only one is perhaps a good ceiling to prevent over-interference in the customer’s journey.

User Feedback

A common mistake in UI/UX design is failing to collect or ignore user feedback about their design experience. In an ideal scenario, the development team would test out different designs when preparing mock-ups of how pages will look like. However, time and other resource constraints may mean this will not happen.

Once the mobile application goes into the market, users might begin to discuss their initial thoughts on the look and feel of the application. Later they might point out more deep-seated issues such as not finding information easily. The product team ought to be ready to collect and channel this feedback so that it informs the product roadmap. Changes should be made slowly but regularly so that the product evolution does not feel too dramatic for users.

Small tweaks meant to improve user experience send the signals that the product is alive. However, ignoring bugs and feedback tells users that the product team does not pay attention or is not keen on developing the product further. This sets the ground for a high churn rate.

Sacrificing Functionality

While you cannot overemphasize the importance of a smooth UI and UX, it is important to strike a balance between that and functionality. A good-looking mobile app cannot make up for a system that does not solve a user’s problem. Certain designs may be pretty to look at but that could also take away from the app’s intended use. For instance, a news aggregator app would not do well if it takes on the layout of an app geared towards fundraising or travel.

There is never a single way to solve a UI/UX design problem. However, there are basic metrics that tell a good design from a bad one. The most important things remain functionality and a smooth user experience.

Preventing Common UI/UX design mistakes

While these pitfalls can be difficult to prevent during a  project, you can do several things to mitigate the risk. The first is to perhaps carry out proper research into user needs and behavior before the design phase. By understanding their pain points and preferences, it becomes easier to build a layout suited to them. It will also inform the nature of UI writing that follows.

Another important pointer is to prioritize optimization of the entire application for speed and intuitiveness. The development team should take advantage of optimization techniques such as caching and image compression.  This reduces load speeds and allows a smoother user experience. The development team ought to keep in mind that users will have the app on devices of different sizes. As such, the app should be responsive so that user experience remains world-class across devices.

Work with NS804

If you have an upcoming project, you can contact NS804.  Entrust us to develop a world-class mobile application. Our experience in delivering projects for businesses in multiple sectors means we have vast domain knowledge in multiple industries. We keep upskilling to take advantage of the latest trends in both backend and UI/UX development.

 

Overcoming App Store Visibility and Credibility Challenges

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In the dynamic world of mobile applications, the challenges associated with app store credibility and visibility are becoming increasingly formidable. As the mobile app marketplace becomes saturated with apps looking for users’ attention, mobile app developers are faced with the challenge of creating apps that stand out from the competition; and are perceived as trustworthy by users.

App Store Visibility Challenges

With millions of apps across various platforms, the sheer volume of countless options can overwhelm users and make it hard for developers to carve out a path for their unique creations. The saturation of apps heightens competition in the marketplace, making it difficult for well-designed apps to gain market visibility.

Another crucial factor affecting app store visibility and credibility is the app store algorithm and rankings. App store algorithms play a pivotal role in determining the visibility of an app. The algorithms may include download numbers, ratings, and user engagement. Understanding these algorithms and finding a way to strategically optimize your app to directly engage with them is a complex undertaking. However, failure to do so can lead to your app becoming invisible and languishing in obscurity.

 

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The Significance of Addressing Visibility and Credibility Concerns

The significance of overcoming the challenge of app store visibility and credibility cannot be overstated. The success of an app is intricately tied to its discoverability and the trust it garners from its users.

The first significance of addressing app store visibility is market survival. In a highly saturated market, visibility is almost synonymous with survival, making it important for developers to develop applications that stand the test of time and are easily discoverable by potential audiences.

The second significance is user trust and reliability. Credibility is the bedrock upon which user trust is built. Users are likely to engage with apps that not only meet their needs but which exude reliability and credibility. Addressing credibility issues is paramount in establishing and maintaining trust, encouraging positive reviews, and fostering user loyalty.

Last but not least, addressing visibility and credibility issues will help apps realize their full potential. A well-designed and innovative app deserves the opportunity to reach its full potential. By overcoming visibility and credibility challenges, developers unlock the full potential of their apps, allowing them to reach a broader audience, increase downloads, and ultimately lead to success.

App Store Visibility Challenges

Market Saturation

The proliferation of mobile mobiles, tablets, and computers has led to a corresponding increase in the number of mobile applications, leading to a competitive digital landscape. The interconnectedness of the digital landscape, characterized by the proliferation of mobile phones and the exchange of information, continues to create a competitive landscape for mobile app developers. Developers now face the challenge of creating unique and valuable applications while creating creations that stand out in a sea of alternatives. The growing number of mobile applications makes it harder for a single application to capture the attention of potential users.

Proliferation of Similar Applications

Beyond the sheer quantity of mobile applications, there’s a noticeable trend of similar apps in the market or simply apps that share similar functionalities and service similar purposes. As certain app concepts gain popularity, numerous developers are entering the market with similar sets of devices, creating a crowded market for similar types of applications.

For instance, health apps as well as wearables used to count heart rates and predict blood pressure levels and blood glucose levels. There has been a proliferation of similar e-health applications, posing a challenge for developers trying to differentiate products that capture a distinct market or user base.

App Store Algorithms and Rankings

App store algorithms and ranking highly influence an app’s visibility and credibility. Algorithms are complex and evolving systems that determine the visibility of an app in an app store. The algorithms take into consideration a wide range of factors to determine an app’s quality, relevance, and popularity. Understanding the nuanced intricacies of algorithms is crucial for developers aiming to optimize their apps for maximum visibility.

Factors Affecting an App’s Rankings

  • Downloads and installations. The number of downloads an app accumulates is a crucial factor influencing its ranking in the app store. Higher download numbers signal user interest and untapped opportunities, contributing to an app’s visibility.
  • User engagement. How users interact and engage with mobile applications, including in-app activities, frequency of use, and session duration, directly impacts an app’s rankings. Apps that engage users are highly favored by search algorithms.
  • Ratings and reviews. User reviews and ratings play a pivotal role, influencing both user trust and search algorithms. High ratings and positive reviews not only attract users but also help the app rank favorably in the app store. Positive reviews influence users, creating significant traffic that influences the algorithms to favor a specific app.
  • Retention rates. Apps that retain users over time are significantly favored by algorithms. A high retention rate indicates an app provides ongoing value, leading to better visibility.
  • ASO. The strategic use of keywords in metadata, descriptions, and app titles is critical for aligning with search queries. The app store relies on search queries, making app store optimization a key part of your app’s visibility.

Navigating these challenges requires a multi-faceted approach that combines innovative app design, strategic marketing, and a solid understanding of the factors affecting an app’s visibility.

Strategies for Improving App Store Visibility

App Store Optimization

1. Keyword research and optimization

Keyword research is the bedrock of effective app store optimization. By understanding the words and phrases users use when searching for apps online, developers can strategically incorporate relevant keywords in their app’s metadata – including tags, titles, and descriptions. Optimizing these elements not only enhances an app’s visibility in the app store but ensures it aligns with the needs and preferences of potential users.

2. Compelling app visuals and descriptions

Beyond app store optimization, visuals and descriptions play a pivotal role in the app’s overall appeal and value proposition. A compelling app description must succinctly describe the app’s features, functionalities, benefits, and uniqueness. High-quality visuals, including screenshots and images, provide users with a preview of the app’s interface and overall functionality. Combined, these features create a compelling first impression, encouraging users to explore further and improve the download rates.

Social Media and Online Presence

1. Social media platforms

In the age of digital connectivity, social media platforms play a pivotal role in expanding an app’s reach. Developers must leverage platforms such as LinkedIn, Twitter, Facebook, and TikTok to create a robust online presence. Targeted advertisements, regular updates, and engaging content can drive awareness and direct traffic to the app. Social media also represents a good platform to engage users, collect feedback, and build brand identity.

2. Building an online community

Establishing and fostering an online community of users can foster a sense of belonging among users. Platforms such as dedicated app communities, forums, and well-moderated discord servers provide a space for users to share experiences, seek assistance, and discuss the app further. Engaging with the community not only reinforces user loyalty but also helps generate organic word-of-mouth promotion as satisfied users become advocates of the app.

Influencer Marketing

1. Collaborating with influencers

Influencer marketing is a potent strategy for reaching a wider audience through trusted voices. Identifying influencers whose following aligns with the app’s target audience is crucial. Collaborating with influencers – or individuals with a significant following on LinkedIn, Twitter, Facebook, and YouTube – can lead to authentic endorsements that resonate with the app’s target audience.

2. Influencer channels

Once influencers are identified and selected, developers can provide them with early access to the app or collaborate on creative promotional campaigns. Showcasing the app through influencer campaigns gives potential users a first impression of the app’s features and benefits. Influencers provide tutorials, reviews, and testimonials, lending credibility to the app and encouraging their followers to download.

It’s important to note that implementing these strategies creatively and holistically contributes to a creative strategy for improving your app’s visibility. Combining the technical aspects of ASO with social media positions an app for greater discoverability in the app store market.

App Store Credibility Challenges

1. Positive and Negative Reviews

User ratings and reviews wield substantial influence over an app’s credibility. Positive reviews act as powerful endorsements, building trust among users and encouraging downloads. On the other hand, negative reviews can cast doubt and deter users from an app’s quality. The cumulative impact of reviews goes beyond influencing individual decisions, algorithms take into account both negative and positive reviews when ranking apps, making reviews a crucial ingredient of an app’s credibility and success.

2. Trustworthiness and Authenticity

The credibility of an app is closely tied to the authenticity of the information it represents. A clear and accurate description of an app’s features, functionality, and benefits can lead to a more enhanced user experience. Exaggerated and misleading claims can potentially erode an app’s trust and lead to disappointment. Developers must prioritize transparency and ensure the information presented aligns with the actual capabilities of an app.

3. Data Privacy and Security

In an era of heightened consciousness about data privacy, users are increasingly cautious about the security of their personally identifying information. App developers must prioritize and communicate robust data privacy and data protection laws and measures. This involves implementing secure access controls, encryption configurations, and secure data storage. Failure to implement the appropriate measures towards data privacy and security will create a credibility issue that will affect an app’s adoption and success.

 

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Strategies for Building App Store Credibility

Providing Excellent Customer Support

  • Responsiveness to user queries. Customer support serves as the cornerstone for building an app’s credibility. Timely and responsive communication with users – whether through email, in-app channels, or social media, demonstrates commitment to user satisfaction.
  • Feedback for continuous improvement. User feedback is a valuable resource for developers seeking to improve their app’s functionality and overall appeal. Feedback helps to obtain valuable feedback that can incorporated to improve the app’s functionality.

Regular Updates and Fix Bugs

  • Importance of staying current with updates. Regular updates are not only essential for introducing new features but also for improving the app’s overall health. Staying updated with new trends is a crucial step for addressing compatibility issues and ensuring your app is compatible with new operating systems, devices, and systems.
  • Addressing user-reported issues promptly. User-reported issues can surface through user reviews, customer support inquiries, or other channels. Promptly addressing these issues or challenges is crucial for mitigating negative feedback and preventing potential users from encountering similar problems. Developers must establish efficient channels for users to report potential problems. Avenues to address user-reported problems will ensure better credibility of apps.

It’s important to note that building app store credibility is an ongoing effort that revolves around user satisfaction and transparent communication. Providing excellent customer support further ensures users feel heard and respected, contributing to a positive perception of the app. Regular updates and bug fixes demonstrate a commitment to the app’s ongoing improvement.

NS804 – Optimizing Your App for Easy Visibility and Credibility

NS804 provides trusted and reliable app development solutions for individuals, businesses, and corporations. NS804 designs both Android and IOS applications and optimizes the apps for easy discoverability and credibility. With years of design and configuration experience under our belt, we can optimize your app for the app store.

We offer app store optimization, ensuring that your app is fully optimized for easy discoverability. We integrate relevant keywords in your meta, titles, and description, ensuring full optimization and easy discoverability. Our services ensure that your app is easily discoverable in the app store. In addition, we work closely with our clients and developers to ensure that the applications we create meet our client’s requirements.

Last but not least, we offer a minimum viable product which is like a prototype of the actual app. The minimum viable product MVP helps clients test the app before committing to full development. The MVP allows clients to see and test the app’s features, functionality, and other capabilities to know how the actual end product will feel and behave. The MVP service provides an end-to-end overview of the end product, enabling clients to make more informed decisions about their app investments.

Contact NS804 today to create applications with higher visibility and credibility.

Data Security in Mobile Apps: Mitigating Fears and Ensuring User Trust

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The significance of mobile apps in the highly interconnected digital landscape cannot be ignored. Published statistics show consumers spent 3.8 trillion hours on mobile apps in 2022 alone. Further evidence suggests that mobile phone users spend 88% of their time in mobile apps, reinforcing the significance of mobile apps in our daily lives. Android and IOS are the leading mobile app stores, although other platforms such as Tizen, KaiOS, and Ubuntu Touch are slowly emerging as favorable platforms to launch an app.

It’s important to note that mobile apps are used for a wide range of purposes – online payments, online shopping, information access, weather updates, bookings, and travel. This means that a slight breach of mobile apps will lead to a significant leakage of consumer information, including personally identifying information such as social security numbers, physical addresses, credit card numbers, and mobile phone numbers. This is precisely why data security in mobile apps is a critical component in ensuring user trust.

This article delves deep into data security, exploring data security concerns in mobile apps as well as mitigation measures, and steps to building a secure mobile app:

Understanding Mobile App Data Security

Mobile app data represents a wide range of information users generate and store in their applications. It includes personal names, email addresses, financial information, credit card information, location, social security numbers, phone numbers, login credentials, multimedia files, location data, communication records, physical addresses, and more. The scope of mobile app data security ranges from the moment this data is keyed in your mobile app to the moment it is transmitted or conveyed to other people, including app platforms, social media accounts, and other digital channels. It’s crucial to note that understanding the diversity and sensitivity of this information is crucial in devising effective security measures.

 

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Common Data Security Threats

Malware

Mobile apps, similar to other technologies, are highly vulnerable to cybersecurity threats. Malware, the shortcut for malicious software, represents a high-ranking cybersecurity threat. Malware attacks are designed (or created) and conveyed to target victims by cybercriminals to either steal personally identifying information or compromise the normal functioning of mobile apps to steal consumer information. Once infiltrated into mobile apps, malware can affect the normal functioning of mobile devices, interfere with app usage, and disorient the normal functioning of the mobile app, rendering the app unusable. Malware often disguises itself as an authentic application, prompting users to download it and unsuspectedly install it on their phones.

Phishing

Phishing attacks are common cybersecurity threats and one of the leading sources of data leakage in mobile apps. Phishing attacks trick users into revealing confidential information – phone numbers, credit card information, and physical addresses – by posing as trustworthy sources. In mobile apps, phishing attacks come hidden as alerts, emails, and updates that appear to originate from the app or otherwise. Unsuspecting users may inadvertently reveal their private information, leading to a possible compromise or sell their information to third-party users.

Unauthorized access

Unauthorized access to mobile app information is a common threat to data leakage and data security. Unauthorized access occurs when unauthorized persons or unauthorized entities have access to your personal information. Unauthorized access can occur when an internet service provider (ISP) or other users access your app information, thus compromising your data security. Usually, unauthorized access occurs when cybercriminals exploit possible vulnerabilities to gain entry into your app. This compromise may involve weak authorization processes, poorly encrypted data, and loopholes in the app’s code. Once inside the app, users can modify, access, or steal user data, causing significant harm and damage to individuals, brands, and businesses.

Real-Life Data Breaches

Facebook – Cambridge Analytica

The last five years have witnessed massive data breaches, affecting individuals, businesses, and brands. In 2018, the Cambridge Analytical scandal shook the foundation of data privacy following massive leakage of users’ data and information. Facebook-owned Cambridge Analytica lost the data of 87 million Facebook users. According to documented reports, the data of 87 million users was harvested without consent to a third-party app, raising eyebrows about the legitimacy of personal data stored on Facebook. This breach highlighted the dangers of lax data access policies, leading to subsequent changes in data protection regulations.

Equifax

In 2017, Equifax, one of the leading credit-reporting companies suffered a massive data onslaught. Cybercriminals exploited Equifax’s website and user accounts, leading to the data loss of 147 million customers, including personally identifying information and social security numbers. The SSNs were particularly affected, underscoring the importance of safe protection safeguards for both apps and websites.

Uber

In 2016, one of the leading cab-hailing companies, Uber, suffered a serious data loss of 57 million users, including drivers and passengers. Cybercriminals targeted the Uber app, leading to the loss of information from drivers and passengers. This onslaught highlighted the importance of safe control safeguards and highlighting the sophistication and scope of cyber-attacks. In response, Uber not only paid the attackers a lump sum to conceal the attack but failed to inform its users about this serious data violation.

PayPal

Just recently, the PayPal information of 36,000 users was affected, leading to account compromise. For two days, hackers had unlimited access to linked debit and credit card numbers, transaction histories, postal addresses, full names, date of birth, and individual tax identification numbers. This incident happened in October 2022 as part of a credential-stuffing attack. In credential stuffing, malicious software makes a combination of credentials often run into protected systems trying to gain unauthorized access to users’ information, accounts, and data.

Building a Secure Mobile App

Individuals and businesses must understand the significance of protecting their apps against unauthorized access. First and foremost, users and businesses must address encryption to protect users’ information in transit and at rest. Encryption conceals data using numerical forms or other algorithms, making it impossible for hackers to read and understand context information even if they gain unauthorized access to your systems, including mobile apps.

Another protection is secure authentication. Most often, users do not consider the possibility of a multi-layered security approach whereby there is more than one form of authentication to gain access to a protected system. For instance, 2-factor authentication or multi-factor authentication represents one of the leading forms of security. The two-factor authentication can protect your mobile apps from foreseen and unforeseen circumstances, preventing a possible breach that could expose users’ data.

Another step to building a secure mobile is ensuring regular software updates. Software updates provide you with the opportunity to access the latest version of the software, sometimes saving you money and time in accessing the latest product or service. Keeping your apps and operating systems up-to-date also extends the opportunity to access the latest patching, thus protecting your apps and operating systems.

Another step to protecting yourself is using secure coding practices. Developers must use secure coding practices to create apps that are secure and inaccessible to unauthorized third parties. Secure coding practices provide a safe encryption standard, protecting your apps and operating systems against attacks.

Regulatory Compliance

The General Data Protection Regulations (GDPR) provide a benchmark for safe and secure computing practices. The GDPR believes it’s the responsibility of businesses and organizations to protect consumer data against potential leakage. The GDPR provides strict guidelines for protecting personally identifying information and securing your app against unauthorized access and third parties.

Part of protecting your app against potential attacks is following and strictly adhering to compliance requirements. The first policy you need for regulatory compliance is a data protection policy. Data protection policy runs across organizations, providing employees, customers, and other stakeholders with a requirement to safeguard personal data. The second compliance step is the data retention policy, which is one of the 25 principles outlined in the Data Protection Act. The retention policy limits how data is created, stored, and distributed, thus safeguarding consumer information and data.

Privacy policies and notices are crucial benchmarks in regulatory compliance, especially in protecting data against potential violations. Privacy policies and notices inform people about the necessary safeguards for data, including steps, approaches, and strategies to protecting data. It also contains the repercussions of poor data handling and storage. Information security policies represent another set of laws to protect mobile apps and other technologies against potential data violations.

Information security policies define how information will be handled, from the moment it is created to the moment it is used and stored. Finally, an incident response plan is a crucial component of compliance. Organizations and businesses with an incident response plan can maneuver better in case of attacks, and some end up protecting their consumer data and brand in the process. An incident response plan must contain the steps, processes, and measures that will be taken in case of an attack, including isolating the entire organization’s computing infrastructure to another whole new network in case the existing one is compromised.

Building User Trust

Mobile apps provide a huge advantage to users, including the possibility of making online payments and securing flights and trains online. However, user trust continues to be a top-ranking priority for most mobile app developers and businesses. In creating your app, remember that user trust matters as it determines the adoption and the retention of your users. To ensure user trust in your app, here are a few steps you can take.

  • Transparent privacy policies. Organizations must have clear and precise privacy policies that are easy to read and understand. Employees depend on easily understandable and accessible information, making transparency a key factor in designing your privacy policies.
  • User education. Research shows that most cyberattacks can be prevented only if people are educated and trained enough. For most organizations, cybersecurity training is gradually becoming a must-have, especially for organizations dealing with highly sensitive consumer information – education, healthcare, finance, defense, and manufacturing.
  • Secure communication. All communication must be secured both in transit and at rest. Secure communication prevents information leakage, preventing unauthorized access and ensuring user safety. Transparent communication about security measures can reassure users, providing them with an opportunity to protect their data against unauthorized access.
  • Responsive customer support. Did you know responsive customer support is crucial in protecting your apps? Well, when users find genuine concerns, they’re likely to contact you if your app is useful. However, this doesn’t always happen because apps lack a dedicated customer support team and rely on AI bots as response machines. Responsive customer support will give you an added advantage, especially in dealing with new and reported attacks.

These practices secure your app, providing you with maximum security and protection of your users’ data.

 

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Challenges and Future Trends

Cybersecurity is a changing frontier due to the growing scope and sophistication of attacks. Cybercriminals are becoming clever every single day and more experienced with every single successful attack. One of the glaring challenges to mobile app data security is AI-driven attacks. While AI has provided immense opportunities and unlocked many doors of productivity and performance, there remains a lot to be desired in terms of data privacy. AI-driven attacks, unlike contemporary attacks that are orchestrated by humans, are more efficient, faster, and more dangerous. In addition, AI-driven attacks have serious implications for mobile app security because they expose consumer data, compromise the normal functioning of apps, and affect the overall productivity of their target victims.

It’s important to acknowledge that although emerging technologies continue to pose a significant threat to data security, there are still some new technologies that stand to protect individuals and businesses against threats. For instance, blockchain technology has huge potential in combating cybercrime and mobile app privacy violations.

Blockchain technology ensures transparency in transactions, secures transactions and informs everyone in the chain about a transaction. This way, it builds consensus on who and who has not conducted any transaction, thus protecting your information and sensitive data like transaction history. Blockchain technology represents a potent solution in mobile apps, especially in protecting your information against unauthorized access and leakage.

NS804 – Building Secure Apps, Ensuring User Trust

At NS804, we believe that everything starts with security, from the mobile apps we build to the technologies we launch and install. NS804 provides custom mobile app solutions, safeguarding users against potential threats and data leakage. We use the latest technologies and secure coding languages to create apps that are hard to crack. Our app development methodology follows standard practices, ensuring we comply with data protection laws and regulations.

Contact NS804 today for secure mobile app solutions, Android and iOS alike.

Mobile App Development 101: 13 Steps to Take

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Mobile apps are growing by leaps and bounds, forcing entrepreneurs and enterprises to adopt new solutions in digital commerce. From communication, customer response, online payments, online ordering, and online shopping, mobile apps provide unlimited capabilities to enterprises.

Why Invest in a Custom Mobile App?

Beyond communication, customer service, and online payments, here’s why you should invest in a custom mobile app:

  • Security. Nowadays, customers are showing an inclination to online shopping, warranting the protection of their data, including personally identifying information and financial data. Doing this requires a secure solution to store and protect your consumers’ data.
  • Accessibility. Mobile apps are accessible because they’re available 24/7. Everyone owns a smartphone, making mobile apps the go-to option when shopping, paying, or conducting online transactions.
  • Customer service. Mobile apps are a great way to bolster your customer service, ensuring you connect and respond to your customers’ needs anytime and anywhere.
  • Competition. Customers are using mobile apps to shop and pay for services. This means that lacking a mobile app solution denies you countless opportunities to enterprises with one. In addition, enterprises with mobile apps stand to attract and retain more customers than those without.
  • SEO. Your mobile app improves your SEO rankings, leading to your brand’s growth and discoverability in platforms such as Bing, Google Ads, and Yahoo.

The above benefits underscore the importance of an app in the contemporary business landscape. Although developing a custom mobile app remains a priority to many enterprises, very few businesses know how to approach the mobile app development exercise.

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13 Steps to Developing a Custom Mobile App

In this article, I will walk you through the thirteen steps to take to develop your first mobile app.

1. Idea formulation

The first step to developing any meaningful app starts with a simple idea. This idea is sparked by a need. When faced with problems, we create solutions. Your mobile app development must start with a simple idea that will gradually develop into a fully-fledged solution to an existing problem. This idea will be your app idea, it will help you envision the type of app you want to develop, its features, and associated benefits.

2. Competitive market research

The second step to developing your app is doing extensive market research. The market research must focus on knowing your competitors, understanding your market positioning, knowing your competitors’ products and services; and what makes them unique. Competitive market research helps you identify positioning factors; these are factors that will set you apart from the competition. It’s only by knowing what your competitors have that you can build a competitive positioning.

3. Define your app features

When developing your mobile app, understand that fast and light apps are significant for a wide range of devices – smartphones, laptops, tablets, and even wearables. Fast apps refer to apps with a higher response rate while light apps refer to simple, lean apps that do not contain a whole load of features.

When defining your features, it’s important to pay attention to the following aspects:

  • Define the core features of all the competing apps
  • What are the specific features unique to each of the competing apps?
  • What features are missing from other apps?
  • Are there any specific features users find unique or exciting?

Answering these questions will help you pinpoint the specific features your app should have.

4. Create a wireframe for your app

A wireframe refers to the general strategy, layout, or plan your app will follow. From an app’s conception to its completion, the wireframe defines the strategy that will be followed. It’s a way of laying down your thoughts, feelings, and attitudes towards your app. It’s a way of communicating the specific feelings or values your app will convey.

To create a wireframe for your app, follow the following steps;

  • Configure a mobile frame. Choose a mobile frame with the features you’re planning to incorporate into your app. As a natural inclination, the structure should prevent you from packing too many features in a single screen.
  • Employ design patterns. Remember the primary priority in UX user design is familiarity. Users are likely to draw on previous interactions with a new product when they notice a recognizable user interface.
  • Scalability. Verify scalability by asking whether an iPhone 15 will display your app well. Scalability is the ability of your app to adapt to different screen types and screen orientations without losing its quality.
  • Develop a minimum viable product. A minimum viable product is a prototype of the actual product. It helps you test and evaluate your app’s product features before investing in the final product.

The wireframe helps you define technical specifications, including key functionalities and tools your apps will capture to deliver that superior user experience.

5. Choose the right platform and technologies

Two main factors will determine which platform to select – your target audience and your budget. Each operating system has its unique set of advantages and disadvantages you must consider when selecting.

  • For instance, building for iOS is a great choice if you’re looking for a platform with a broader appeal. However, iOS is more expensive than other platforms.
  • Android has over 2 billion users making it the most widely used operating system in the world. Creating for Android will give you better visibility and allow you to target a larger audience.

Selecting the right platform will save you money and allow you to target the right audience.

6. Developing the minimum viable product (MVP)

Now it’s time to start building your app immediately after you understand your target audience. When designing, consider a few key features:

  • Functionality: Check whether your app has all the key features and functionalities listed in the description, including social media functions, in-app purchases, and other features accessible through the website.
  • Speed: Your app’s user experience starts here. Ensure your app is as quickly as possible. You’ll lose 60% of your customers if your app takes more than 3 seconds to load.
  • User experience design: All software must have outstanding designs. However, having a beautiful app is not enough, your app’s user experience is critical. Your users must feel empowered to use your app. Make navigation easy, set clear graphics, appealing features, and an intuitive design.

The minimum viable product will help you identify specific features your app must capture.

7. Include animations and visual components

What distinguishes your app from the competition are the visual elements and animations. The visual graphics that appear in your app are the visual components. The movement and alteration of these visuals is what is called animations. You must include a few components in your app to make it stand out from the competition.

Some of the components to include are:

  • Branding: Your app must communicate your company’s identity. Ensure the imagery and theme of your app matches your brand’s identity and the color of your website.
  • Navigation: Your navigation should be simple, intuitive, and easy to use. Your users must locate what they’re seeking and finish their jobs without issues.
  • Social media: It must contain a social media interface to enable users to share their experiences with friends and followers on social media. If your app has a social component, ensure it has all the integrations required for different social media channels.

Incorporating these features will ensure your app stands out in a pool of apps.

8. App testing

App testing is the process used to examine an app’s usability, consistency, and accuracy. Please ensure to test your app before going live. Apps optimized for popular mobile OS configurations function better, allowing for a smoother user experience across different platforms.

Follow the following stages to test your app:

  • Documentation testing: This step of mobile app development starts with screen design, navigational components, and other crucial elements of an app. Before the app design begins, this step allows developers to correct any inconsistencies in the overall design, layout, and component selection.
  • Functional analysis: Functional analysis helps you test how your mobile app responds to the market standards. Keep the following components in mind when conducting functional analysis.
  • Usability evaluation: This evaluation step examines whether the user interface aligns with the industry standards. Usability testing allows comfortable browsing, ensuring your app users seamlessly use the app without any navigation issues.
  • Security examination: This step of testing examines whether your app’s security conforms to the security standards set by authorized bodies. It examines your app’s stance towards user privacy and security.
  • Certification testing: Certification testing examines whether your app conforms to industry standards, terms of use, licenses, and agreements. It also looks at whether the app adheres to all technical specifications of stores like Google Play, Windows, and App Store.

Testing allows you to map technical features and other specifications before launching the final product.

9. Deploy the beta version online

Every version can attract early adopters. Deploying the beta version allows your app to be discovered, which is a crucial step in making your app popular. Early adopters offer a wealth of insightful commentary on the advantages and disadvantages of your app. This allows you to make progressive changes and improvements based on user feedback.

10. App launch

After correcting any anomalies in the beta version, you can proceed to officially launch your app. In your app launch, target potential consumers, partners, and potential stakeholder groups (media, government, and private sector). Once you’ve launched your app, it’s time to debut it in the Google Play Store or Apple’s App Store, depending on the operating system you selected for your app.

11. Marketing Plan

Your app won’t be discovered unless it’s advertised and marketed to the relevant audiences and through the right platforms and channels. After the app launch, you can proceed to put together a small team of talented marketers, social media influencers, and advertisers. Design a marketing plan carefully detailing your marketing objectives, user goals, and overall adoption tactics. Remember to partner with influencers or celebrities to create visibility and attract new users.

Your marketing plan must incorporate the following steps:

  • Start with market research to understand similar apps in your market and their features.
  • Proceed to the target audience, identifying their needs, motivations, values, and user preferences.
  • Identify relevant market strategies, identifying approaches likely to work.
  • Set realistic and measurable goals and objectives, measuring your app’s performance and overall adoption and usability.
  • Select specific media channels and identify specific tactics, identifying which approaches are likely to work and which ones are likely to fail.
  • Set a budget and a realistic plan. The budget must incorporate the expenses for different marketing activities.
  • Collect metrics, including user behaviors, adoption trends, and feedback.
  • Develop a content plan and schedule, identifying which content you’ll post on specific days.

The marketing plan allows your prospective users and target market to discover your app, providing you with much-needed visibility, adoption, and retention.

 

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12. Constant improvements

After you’ve vigorously marketed the app to different audiences and platforms, now it’s time for constant improvements. The app development lifecycle allows for gradual, progressive improvements in the app’s overall design and functionality. Incorporate improvements, ensuring you scale your app depending on new improvements or new feedback in the market.

13. App maintenance

You must constantly check your app for bugs and outdated versions of product features. For instance, you may want to deploy a remote team of experts to assess and evaluate your apps. App maintenance prevents unprecedented attacks, enhancing your safety and that of your users. App maintenance helps you identify improvement opportunities while acting as a security safeguard against unprecedented cyber threats.

NS804 – Simplifying Your Mobile App Development

NS804 offers custom-built apps for enterprises of different sizes and industries. Whether you’re in hospitality, government, retail, manufacturing, or finance, we provide custom-built mobile app solutions.

Our expertise spans both iOS and Android with proficiency in different operating systems. We provide efficient, trusted, and transparent mobile app development solutions tailored to your needs.

In addition, our services cover both an app calculator and a minimum viable product, allowing you to accurately estimate how much it will cost and how precisely your app will function or perform before you invest in it.

Contact us today for custom-built Android and iOS apps.

7 App Store Optimization Strategies To Improve ASO

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When you reach the point of marketing your mobile application, you must apply the correct app store optimization strategies. These strategies help drive traffic and installs within the App Store and Google Play. While app store optimization (ASO) can never replace paid user acquisition (UA), you should use both for optimal results. However, we’ll focus on ASO for now, as there’s much to cover relating to this topic in this guide. 

If you’ve released an app before, you likely have some experience with ASO. Or you hired an app marketing team to handle ASO for you instead. But if your experience with ASO is limited or non-existent, you may wonder how it works in 2023. Or ponder if the app store optimization strategies that worked several years ago still work today.

The good news is that many strategies from a decade ago still have their place in 2023. Any prior ASO knowledge and experience you’ve acquired will not go to waste. But the same old, same old — doesn’t work either! For example, many ASO experts focussed primarily on keywords to gain in-store traffic about a decade ago. But nowadays, experts also optimize screenshots, analyze user reviews, and look at the user journey holistically. 

Of course, that’s a lot of additional work and complexity added to the mix. As a busy appreneur or business leader, you may find all this daunting or beyond scope. If that’s the case, we’d always recommend that you work with an experienced studio like NS804 to handle ASO for you. But if you wish to tackle ASO in-house, check out the tips below. 

 

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1. What You Need To Know About ASO

ASO shares many similarities with search engine optimization (SEO) for indexing and accessing content efficiently. A similar philosophy exists for increasing visibility for a website as it does for a mobile app. Furthermore, the biggest search engine, Google, also owns Google Play — and most users have witnessed similarities in both. 

But how does this all impact your app store optimization strategies? As part of your app marketing campaign, your key performance indicators (KPIs) will not align with your SEO KPIs. But they must align with the following ASO ranking indicators:

  • App quality: The higher the quality of your app, the higher it will rank by the store algorithm. 
  • Uniqueness: Fresh ideas pay off, as app stores often reward unique apps with a higher ranking or a featured app placement. 
  • Scalability: The ability of your brand and app to scale to user demand will impact app ranking positively. 
  • Traffic: If your app proves popular, the algorithm acknowledges this and will ensure that more users see your app. Paid traffic will further boost your app’s ranking and won’t negatively impact your organic traffic. 
  • Categories: Your app can rank higher for specific categories or if it enters the top charts. 
  • Downloads: The higher your downloads, the better your app’s ASO ranking.
  • Ratings and reviews: When users leave ratings and reviews, it helps increase your app’s keyword rankings. Positive ratings and reviews also convince other users to try out your app. 

2. Do Research Before Formulating App Store Optimization Strategies

All your app store optimization strategies will be for naught if you don’t research the market beforehand. After all, you need to know which apps succeed and fail in today’s app marketplace. But that’s not all, as you must uncover what strategies successful competitors use for ASO purposes. Since this guide is not about formulating an app idea but app store optimization strategies, we’ll focus exclusively on the latter.

While this seems dubious, spying on competitors will help inform your app store optimization strategies. But if you avoid this path, your rivals won’t have any issues spying on the most successful apps, including yours. 

Thus, it’s pointless to reflect on the ethical ramifications of spying on competitors when it’s a common practice in the industry. Besides, we’re not referring to corporate espionage or anything illegal but a way to gain valuable insights by doing the following: 

  • Spot competitor weaknesses: Read the user reviews of competing apps and compile a list of all their pain points.
  • Discover the keywords of the top apps: Pinpoint the keywords that make successful competing apps appear during searches. 
  • Identify the keywords that drive maximum downloads: Determine whether branded or generic keywords lead to more downloads.
  • Check out competing app metadata: Keep a close eye on how often a competitor rolls out updates and metadata changes to determine their ASO strategy. 
  • Use the correct tools to analyze competitor ASO: Try free and paid tools from vendors, such as App Radar, AppTweak, and ASOMobile.

3. Use Search Ads To Improve Your ASO

In 2016, Apple introduced its advertising platform — Search Ads. It’s a paid platform renowned for its sheer power in targeting various app markets. App marketers, in particular, love Search Ads and have made it their go-to tool for advertising purposes. So, there’s little reason not to integrate it into your arsenal of tools that will work with your app store optimization strategies. 

But what does Search Ads do so well to make it essential? While Search Ads is a paid tool, it helps save app developers and marketers money. After conducting keyword research, you’ll likely have a long list of keywords you plan to use. But that’s counterproductive, as not all these keywords will drive a reasonable amount of traffic to your app. 

Therefore, you need to reduce that list of keywords to only those that will bring favorable results. That’s where Search Ads comes in, as it will help you pinpoint the keywords relevant to your app and its target market. You’ll quickly pare down your keywords, reducing ad spend and increasing the possibility of successful searches.

4. Prioritize Visual Quality Within Your App Store Optimization Strategies

Whether developing a mobile game or a non-gaming app, you must make it visually appealing. This makes your app more marketable and gives users more reason to leave favorable ratings and reviews. And all this helps with ASO in several ways that we’ll discuss in greater detail.

An app with high-quality visuals will please your users and provide you with plenty of assets for ASO and marketing purposes. Start by taking high-resolution screenshots and record clips for previews and instructional videos. If you wish to add any branding to your screenshots or edit them, consider working with an experienced graphic designer. Likewise, consider hiring a professional video editor to make all your videos slick and impactful. 

Look at ways to optimize your screenshots and videos for the App Store and Google Play. Ensure you arrange the screenshots to convey a coherent story about your app’s usefulness and core features. 

If your app is exclusively text-based, you may want to spruce things up with graphics that flow harmonically from screenshot to screenshot. Moreover, this may enhance the story-telling component of your app’s presentation and ASO, which will help draw user interest.

While these screenshots are crucial, your video preview must never take a back seat as it’s equally important. Create a 30-second clip that hooks the viewer within the first 10 seconds. This early part of the video must highlight the core capability of your app and later reveal two or three of its prominent features. 

Don’t forget to prepare a visually striking but comprehensible app icon. Ideally, work with a graphic designer who understands ASO, the app market, and your brand identity.

5. Focus On Localization At An Early Stage

Never draft your app store optimization strategies just before you launch your app. Instead, outline your ASO and localization during the planning stage of your app. It’s crucial to have clarity regarding the territories where you will launch your app initially.  

For example, if you target English-speaking territories from the get-go, you’ll limit your localization strictly to English. You may also limit your initial release to the App Store due to the higher adoption of iOS devices in these territories. Once your app achieves a reasonable amount of traction, you can target other markets.

You may decide to target Android devices that are predominant in developing economies. But if you’ve made provisions for additional localizations when hashing out your app store optimization strategies, you can move forward with the necessary translations. Most likely, you have budgeted for all your localization costs and decided on the localization team and testing process. 

Localizing your app to all target markets is worthwhile because it will enhance its visibility. Furthermore, it increases user trust, engagement, and conversions. Targeting multiple markets will inevitably expand the reach of your app and bolster its profitability with the right monetization strategies.

 

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6. Update Your App Page Regularly

One of the biggest mistakes you could make is to leave your app product page as is, even after a successful app launch. And even though you’ll spend many hours optimizing your page for your launch — that’s not enough. That’s because app marketplaces are very dynamic in order to respond to user demands and market trends. These marketplaces are also very seasonal, meaning that holidays help drive additional demand. 

It’s common for the app stores to run special offers during Black Friday, Christmas, Valentine’s Day, etc. So, you’ll need to update your keywords, screenshots, and icons to optimize your page for these holidays. And even though holiday-specific keywords don’t gain significant traction, they will still bring some traffic. 

But the real reason to put in extra effort during holiday seasons is to align your app page with app store seasonality. Users often have more leisure time during holidays to discover interesting apps and great deals.

Thus, these users are browsing the app stores with intent and have certain expectations that your app page must meet. If they’re browsing during Christmas, ensure that your app’s description, promo text, screenshots, video preview, and icons convey that quintessential Christmassy feeling. 

But be forewarned, your app’s category will play a crucial role in whether or not it gets a high number of downloads during the holiday season. For example, a travel app won’t do so well during Christmas, as most users spend time at home with few travel plans. However, a gift idea app will be in high demand during Christmas since most users will seek unique gift ideas.

7. A/B Test During The Entire Lifecycle Of Your App 

You’ll never truly know the effectiveness of your app store optimization strategies without testing them out. The best way to do this is with A/B testing during every phase of your app’s lifecycle. Your first A/B test will focus on finding the keywords that drive the most traffic. Then, subsequent A/B tests will focus on your app’s conversion funnel and how your strategies impact the user journey. 

You should also A/B test each time you change your description, promo text, icon, keywords, screenshots, and video preview. But you can also do A/B tests when entering new markets, during seasonal promotions, or when introducing new features. 

But how long should you run A/B tests to gain significant analyzable data? Run A/B tests as long as possible, but never less than seven days if you have time and budget constraints. Furthermore, run separate A/B tests for the App Store and Google Play. You’ll find that results differ widely between these two platforms due to considerable differences in user behavior and traffic. 

If you have a severely restricted budget, it’s better to pick one app store to launch and A/B test initially. You can also use your chosen store’s native A/B test tools to test and tweak your app’s page. Gradual improvements to the app page will improve your ASO. 

In Conclusion

Your app store optimization strategies are crucial to the overall success of your app. The app stores have matured, so finding the applicable keywords and making a few tweaks to your app page isn’t enough to drive traffic consistently. 

Every aspect of your app page will impact ASO, so you can’t ignore minute details. But if all this seems too much or too complex, consider working with an expert. Contact NS804 today to learn how we’ll help you boost your ASO and meet your KPIs.

What to Include in Mobile App User Testing Processes

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Mobile apps have grown by leaps and bounds, providing limitless possibilities and affording capabilities like communication, productivity, entertainment – and beyond. With millions of apps in AppStore and PlayStore, developers face fierce competition to design apps that stand out, provide unique solutions to customers, and build evergreen applications that answer both the current problems and future challenges.

This is exactly where mobile app user testing comes into play.

Why User Testing?

In the highly competitive market of mobile apps, user testing is the linchpin in mobile app development that separates apps that succeed and those that fail. User testing helps developers determine how well an app resonates with the target audience, providing an operating benchmark for improving the features and creating superior apps. The mobile app user testing is the differentiating factor between an app’s conception and its overall usability.

The central purpose of user testing is to ensure that an app functions as intended and provides an intuitive user experience.

Here’s precisely why user testing is crucial:

  • User-centered design. Mobile app testing helps you understand and map your user needs in your development. In essence, testing identifies your users’ pain points, behavior, preferences, and options – and integrates these needs into the app.
  • Bug detection. While extensive pre-launch testing is crucial for identifying underlying errors in code, it’s nearly impossible to detect every usability issue without real-life testing. User testing uncovers these problems before they reach your target audience.
  • Improved retention. An intuitive, error-free, and user-friendly app is likely to attract more users, which leads to a competitive advantage in the app’s adoption and use. Apps that attract and retain users perform better in a dynamic competitive market than apps without retention rates.
  • Enhanced ratings. When your app is optimized for best use, it’s likely to feature better and more positively, increasing its likelihood of adoption and use. Conversely, negative reviews from poor customer experiences can affect your app’s success.
  • Cost-efficiency. Fixing your app’s underlying issues pre-launch is more cost-effective and less time-consuming than fixing the issues during the development stage. User testing helps to identify real usability issues before they reach the market, resulting in more cost savings in fixing errors and bugs.

So, whether you’re developing an Android app or an iOS app, mobile app user testing is a critical process of overall development. User testing is the linchpin of successful mobile app development.

So, in the next section of this article, we will discuss some factors, elements, or things to include in your mobile app user testing processes, providing you with correct, accurate, and relevant information to know when conducting user testing.

 

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1. Prepare for user testing

Before embarking on the user testing journey, it’s crucial to lay a solid foundation for the process, ensuring you have the right tools, the right infrastructure, and processes. The first step of this process is to define your goals, laying a foundation for what you seek to achieve after the process. While these goals and objectives differ depending on the different stages of the mobile app development, they should generally capture the following goals:

  • Usability assessment. This step determines the app’s ease of use and overall user-friendliness.
  • Functionality testing. To ensure all features and functionalities work as intended in harmony.
  • Performance evaluation. To assess how the app performs under different situations and circumstances.
  • User satisfaction. This testing gauges user feedback and satisfaction with the app’s functionality and usability.

Articulating these points upfront allows you to create a roadmap that guides your testing efforts and ensures you gather the relevant information to make the right decisions.

2. Set up the testing environment

Setting up the testing environment is a crucial step to ensure you achieve the best results. A well-prepared environment ensures you can assess how your app performs in different situations and ensure that it mimics real-life scenarios.

Here’s how to achieve the right testing environment:

  • Device diversity. Endpoint and mobile devices come in different shapes, sizes, and operating systems. So, choose a representative sample covering the most commonly used devices by your target audience.
  • Operating systems. Consider the different varieties of operating systems and testing on both new and old operating systems as users may have different challenges or constraints accessing newer versions.
  • Emulators and simulators. While mobile phones, tablets, and laptops are essential, use emulators and simulators to expand your testing coverage without acquiring every device.

It’s also crucial to ensure you have the right tools and technologies for the testing process. Here are some of the testing tools you can use for this process.

  • Testing tools. When it comes to testing tools, it’s advisable to invest in automated testing tools such as Espresso, Appium, and XCUITest. In addition, performance testing tools such as Firebase Performance Monitoring and Apache JMeter can help evaluate your app’s responsiveness and speed.
  • Remote testing services. You should consider remote testing services if your audience spans multiple geographic regions. These services provide you with remote access to global testers who can assess your app’s performance on their devices and operating environments.
  • Bug tracking and reporting. Implement a robust bug-tracking system that allows testers to detect and report issues immediately. Popular bug-tracking tools include Trello, Bugzilla, and Jira. Efficient bug tracking can help increase an app’s usability, performance, and responsiveness.

Having the right tools and technologies and selecting the best technologies and software allows you to establish the conditions needed to conduct meaningful and thorough mobile app user testing.

3. Conduct user testing

The process of conducting user tests is at the heart of mobile app development. This process involves giving real users your app to test its functionality, usability, responsiveness, and security.

Here’s a detailed breakdown of how to conduct user tests:

  • Usability testing. This process involves exploring how responsive and navigable your app is. It helps you identify navigation issues, responsiveness problems, and where users may face glitches. This type of testing ensures your app is easy to use and aligns with your users’ expectations.
  • Functionality testing. Functionality testing assesses how your app functions. It helps detect errors, bugs, and hitches that may prevent consumers or users from browsing seamlessly. Functionality testing ensures key aspects of your app operate as required.
  • Other testing types. Depending on your app’s scope and complexity, you may need to conduct other tests such as security tests, performance, and localization testing. Each test plays a fundamental role in ensuring your app functions as intended.

As you test your app, it’s crucial that you establish test detectors to guide you through the testing process. Guide testers include the following three elements;

First, provide testers with defined test scenarios that comprehensively cover your app’s functionality. The scenarios provided should align with real-life use cases or match the objectives set during the planning phase.

The second step of your testing is to communicate instructions clearly and concisely and explain the tasks testers should perform and the objectives they should attain. Avoid questions or biasing suggestions that may influence the tester’s behavior.

The third step is documentation. It’s vital to ensure the testers have relevant documentation such as boarding guides and manuals, which allows them to understand the app’s features and functionalities.

4. Gather user feedback

Once user testing is complete, the next step is to gather structured and unstructured feedback and observations from your testers. This section of the article discusses the steps that you should follow to draw better insights from collected feedback.

The first step is to analyze, organize, and categorize the responses by reviewing all the feedback given by the testers. Collect feedback and recommendations collected during the process, recording notes, comments, and recordings of user interactions.

Secondly, categorize the comments, notes, and responses into groups based on common issues and themes. This form of categorization helps identify patterns and prioritize relevant areas of improvement.

The final step is analyzing and categorizing both qualitative and quantitative data. The quantitative data include: response rates, success rates, and task completion rates and qualitative data include observations and user comments. Analyzing these two subsets of data provides an end-to-end understanding of user feedback, allowing you to know what areas to improve.

After gathering user feedback, it’s advisable to prioritize and document identified issues and bugs, which allows you to map usability problems. You can prioritize and document issues based on issue severity, create a detailed report with a priority list of issues; and finally assign a priority ranking to each issue, identifying how much of a priority each usability issue is in the whole process.

5. iterative testing and improvements

Iterative testing is the secret ingredient for successful mobile app creation. This section of the article discusses iterative testing, the process of developing an app, the importance of addressing issues promptly, and how to make improvements based on user feedback.

  • Continuous process. In testing your mobile app, it’s crucial to understand the iterative nature of mobile apps. Therefore, mobile app testing isn’t a one-step process; it has to be cynical, evolving with the emerging needs of users and consumers.
  • Feedback. Each testing cycle introduces a new set of feedback for the proceeding steps or stages of the testing. This feedback loop ensures that the app evolves and adapts to the ever-changing user needs, preferences, and values.
  • Agile methodology. Most developers use agile methodology by incorporating user testing as a fundamental step of the development process. Agile methodology promotes feedback, collaboration, and flexibility, accommodating different user feedback in the design process.

Iterative user testing and improvements help address issues promptly, helping you deal with user expectations. When developing your app, you will realize that users have many expectations about an app’s performance and responsiveness. Failing to address these issues promptly may lead to negative reviews and frustrations that impede your app’s adoption and market reputation.

Another reason to incorporate feedback and continuous improvement through the agile methodology is because of the competitive landscape. The tech industry is a highly competitive marketplace. Addressing issues can be a significant differentiator. Apps that address user feedback and incorporate feedback tend to retain new and existing users, providing the developer with a competitive edge.

Lastly, addressing issues is part and parcel of quality assurance. Timely response or simply responsiveness can go a long way in setting you apart in quality assurance, ensuring your apps and products meet the requisite benchmarks. By resolving bugs and usability issues promptly, you reduce the risk of app abandonment.

 

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6. Security and data privacy testing

The increasing sophistication of cyber-attacks and the growing prevalence of cyber incidents continue to compromise users’ data and the integrity of user information. As mobile apps become more interconnected with our everyday-use devices – laptops, wearables, tablets, and other endpoints, so is the need to protect these endpoints from potential abuse or intentional compromise.

As part of your mobile app user testing process, emphasize the importance of security and data privacy testing. We cannot over-stress the significance of protecting the integrity of consumer private information.

  • User trust. Users trust apps that are secure and protected. Loss of trust can lead to severe consequences including; reputational damage, loss of users, and lawsuits.
  • Legal compliance. Breach of trust can lead to legal liabilities, leading to hefty fines and penalties. Complying with established laws like the GDPR and HIPAA guidelines is crucial to ensure your app remains relevant.
  • Financial implications. Loss, breach, and potential breach of consumer private data may have far-reaching financial consequences, including loss of revenues, brand damage, and legal fines.

Security and data privacy testing ensure that developers provide and leverage the best-in-class security systems, including encryption, patching, and detection tools to create robust and highly secured applications.

NS804 – Your Trusted Provider of Mobile App Solutions

NS804 is a trusted provider of custom-built mobile app solutions for businesses of different sizes and shapes. Whether you’re a manufacturing shop floor, a retailer, an e-commerce store, or a hospitality facility, we can help you reclaim your digital victory with custom-built mobile apps that give you that digital presence.

NS804 secures the future of its applications with reliable and secure applications that meet the highest security and testing requirements. We work collaboratively with talented and competent teams of developers, security experts, quality assurance, and engineers to ensure we provide secure and trusted mobile app products.

Contact NS804 today for mobile app development solutions.

UI/UX Design: 8 Trends In Mobile Apps Happening Right Now

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The current UI/UX design trends are exciting because they represent the tastes of a maturing mobile market. Today’s users know what they want and what they find appealing. And seasoned app developers have a grasp of what kind of UI/UX design works and what is relevant. Thus, the quality bar is set high, but that doesn’t mean you can’t push it higher. If you plan on releasing an app in 2023 and beyond, read our handy list of design trends before forging ahead. 

1. Next-Gen Application Programming Interfaces (APIs) Are Ready For Prime Time

Apple and the Khronos Group have done much work on their graphics APIs. Several years ago, Apple introduced Metal, a proprietary low-level API for handling impressive 3D graphics and shaders. Likewise, the Khronos Group introduced Vulkan, a powerful third-party API for various operating systems, mobile devices, and consoles.

These APIs replace the aging OpenGL API on both iOS and Android. Apple has officially moved over to Metal since iOS 8, but it’s a gradual process on Android since many older devices don’t support Vulkan. Furthermore, Apple doesn’t support Vulkan, but developers can use the MoltenVK library to run their Vulkan code on Metal with reasonably good performance. 

But what does all this mean for you as a mobile developer or an appreneur? If any of your existing apps use OpenGL, it’s time to future-proof these with Metal on iOS and Vulkan on Android. You’ll substantially improve the visual quality and response times of your apps. And since 90 Hz and 120 Hz displays have become commonplace, users expect a snappy experience and next-gen UI/UX design to stay hooked. 

However, if your apps don’t require the raw horsepower of complex APIs like Metal and Vulkan, there are better alternatives. If you want to display simple shapes and 2D objects, Google has introduced Skia, and Apple has SpriteKit for these purposes. Skia and SpriteKit also conform to the new design language, look, and feel that Google and Apple expect developers to follow. So, if you want your apps to have a truly native UI/UX design on both platforms, use these two APIs for optimal results. 

 

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2. UI/UX Design Must Take A Sustainable Approach

Nowadays, you likely hear much about sustainability from environmentalists, intellectuals, influencers, policymakers, politicians, and even device manufacturers. That’s not surprising considering the considerable damage overconsumption does to the health of the planet and all its inhabitants. Damaged and disused smartphones, tablets, and laptops contribute to this problem via e-waste. 

The rapid technological evolution and lack of repairability of mobile devices have made them highly disposable. Sadly, this results in large landfills filled with toxic components, which also negatively impact the health of e-waste workers. Of course, this problem hasn’t gone unnoticed by some consumer-centric manufacturers that plan to shake up the smartphone market. 

A Dutch-based manufacturer recently announced the Fairphone 5, which boasts a five-year warranty and Android software updates until 2031. Furthermore, users can self-repair their phones — including the camera and battery — with an ordinary Phillips screwdriver. The goal is to prolong its lifespan, from something users often replace within two or three years to a phone that they could keep for five years or more. 

But will the mobile device giants like Apple, Samsung, and Huawei follow suit, or will it be business as usual? While it’s impossible to foretell what the big three will do, a small but crucial revolution in sustainability has begun. A growing number of users are holding onto their phones for longer, with Europeans replacing their devices every 40 months and Americans at around 24 months. 

That means you should plan your UI/UX design for devices that exceed their typical lifecycle of approximately two years. And when you update your user interface (UI), ensure it looks and works great on new and older devices. 

3. Elegance And Simplicity Dominate Recent UI/UX Design Trends

Mobile devices have matured, yet so have users. Users don’t want to see an overly busy and colorful UI, as it lacks sophistication and hurts usability. Instead, they prefer neutral color tones, well-spaced and thought-out UI components, and intuitive button placement. 

Even the choice of font plays a crucial role in winning over users. A clever way to impress your users is to use Blacker, Hermann, and Recoleta Serif fonts in your next app project. Not only do these Serif fonts look incredibly elegant, but they work well together with a range of background colors and textures. Moreover, users often recall words written with Serif fonts far better than with other fonts. So use Serif font for commands and menu options you want users to remember in the long term. 

But what if you want to use 3D elements for your next app? Several years ago, 3D elements enjoyed reasonable popularity and gradually fizzled out. That doesn’t mean you shouldn’t use any 3D design elements, especially if it suits your app. An augmented reality (AR) app, Archviz walkthrough, or mobile game may need 3D design to express core concepts or even for usability. 

4. Add A Splash Of Bright Neon Colors When Necessary 

While you should never make your app look like a colorful mess, that doesn’t mean that you should avoid color altogether. The recent resurgence of the cyberpunk subgenre has had a massive impact on the wider culture. One of the biggest video games in recent years, Cyberpunk 2077, introduced its unique neon-drenched design language that many find incredibly appealing. 

Let’s not forget about the recent Blade Runner 2049 movie and every Nicolas Winding Refn film that doesn’t go easy on the neon either. These cyberpunk-oriented examples teach us that bright colors and neon can make a scene or design element look truly stunning and memorable. Of course, a UI/UX designer with a trained eye for detail and knowledge of color theory will pull this off successfully. 

But you may be wondering when it’s most suitable to use bright or neon colors. If you’re developing an educational, design app, or mobile game, you could benefit from using bright or neon colors, provided you color match correctly. Avoid taking this route for any business, fintech, or utility app, as it will make your application look less like a serious candidate for its target audience. And if you must use bright or neon colors for such an app, use them sparingly. 

5. Every UI/UX Design Roadmap Should Encompass Foldables

Foldable smartphones are no longer niche and have gradually become commonplace for mainstream use. And even though foldables seem to be exclusively in the domain of the Android camp, speculation is rife that Apple will introduce their answer to the foldable phone soon. So whether you’re exclusively an Android or iOS developer or even a multiplatform developer, you can no longer ignore the foldable market. 

However, foldable phones bring several challenges to the table that you can’t ignore either. The differing display sizes of various models and extra screen real estate means that you have to carefully plan your UI in greater detail than before. Your UI/UX design team must lay out every step of the interaction process when wireframing. They’ll need to carve out the user’s journey from the welcome page to any interactions necessary on the secondary outer display. 

Also, your UI/UX design team must implement the correct gestures for navigating the larger screen. They must make the user’s journey as efficient and practical as possible so that users successfully navigate the app with as few gestures as possible. Furthermore, the team must refrain from adding unnecessary features just because there’s extra screen real estate. The last thing you want to do is make your app bloated, as this will increase its file size and possibly hurt its usability.

6. Design With Video Content In Mind

In 2023, you can’t ignore video, as it can profoundly impact the success of your app. While some may argue that not every app is suitable for video or needs to deliver this type of content, these naysayers may be missing the bigger picture. The truth is that video is a powerful medium you can integrate in just about any app today. 

Even a simple to-do list app can benefit by having short video tutorials to explain all its functions. It’s not necessary to film actors doing these tutorials, but use stylized motion graphics and animations instead. Any competent UI/UX designer could use a tool like Figma to design and animate stunning tutorials. If you don’t have the staff or tooling to do this, consider teaming up with an experienced studio, such as NS804, to handle this for you and other aspects of your app’s development. 

A side benefit of creating video content for your app is that you can also upload these videos to TikTok, YouTube, and Vimeo. These can act as marketing material for your app, as people who haven’t used your app yet may view them. If these tutorial videos do a great job explaining how to use your app, some viewers may download it and try it out. Those using a similar app or looking for a replacement may switch if your app seems more intuitive based on these tutorial videos and its actual usability.

7. Make UI And Transitions More Dynamic And Memorable 

The look and feel of your UI say much about the quality of your app. If your UI looks appealing while feeling snappy, it will inevitably win over many users. But many apps in the marketplace already meet this standard, so how can you make your app stand out? Start by creating a more dynamic UI and transitions using a tool like Figma. 

Figma or any similar UI tool will help you prototype and craft impressive motions for many of your UI components. Add movement in your UI to wow your users but ensure that it feels intuitive. For example, if your UI looks like it requires a diagonal gesture, then implement a diagonal-oriented movement to match the UI. Then, add a transition utilizing an animated diagonal split screen to move to the next page. All this will make your app more technically impressive and memorable.   

You may take things further by adding sound effects that trigger during inputs and transitions. Yet, it’s these minor details that will ultimately set your app apart from its competitors. 

Another UI design trend worth considering is using buttonless inputs and liquid swipes. It results in stunning-looking apps that feel next-gen. But it’s necessary to use large, bold text so users with disabilities can also navigate the app. Inclusive design should always be a core part of your upcoming app projects.

 

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8. Illustrations And Graphics Enhance UI/UX Design

While it’s possible to develop a visually appealing app with only text and background textures, this can also look bland. After all, users have become accustomed to receiving much visual stimulation from various sources like comic books, films, games, music festivals, and even modern storefronts. So, creating an app that may look boring to your potential users should never be on the agenda. 

There are several ways to spruce up your app, but we recommend you try stylish, visually bold graphics or illustrations. Most modern mobile graphic designs consist of organic-looking shapes and figures. You may need to hire a graphic designer to create these, but your UI/UX design team may also handle this task. 

If your app requires illustrations, this calls for someone with an entirely different skill set. If you’re a mobile game developer, you may already have hired one or more illustrators, so this shouldn’t be a problem. But if you don’t have an illustrator on your team, you may commission art from a freelancer on sites like ArtStation, Behance, and DeviantArt. 

A talented illustrator will create artwork that can act as a story-telling tool, help differentiate your app, and even conceive a visual style tailored to your brand. The latter will help you build brand awareness and is a good strategy if you plan to work with the same illustrator on a long-term basis.

The Bottom Line

UI/UX design is a necessary part of the app development process that often takes center stage. Ideally, you should have at least one talented UI/UX designer on your team, but if you don’t, consider working with a professional studio. Contact NS804 to learn how we’ll help you develop apps with excellent design and usability.

Avoid These 10 Mistakes When Developing Your First Mobile App

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Mobile apps have transformed how we communicate, interact, shop, and exchange information. From online food shopping to e-ticking, mobile apps have changed how enterprises do business. These pocket-sized tools have transformed how consumers access information, defining consumer shopping habits, and purchase preferences.

Developing your first app is exciting; the prospect and thoughts of bringing your ideas to life is thrilling to most entrepreneurs. However, this process comes with its fair share of challenges. It requires meticulous planning, expert execution, and continuous improvement.

This article walks you through ten mistakes to avoid when developing your first app, equipping you with the knowledge, expertise, and skills required to know what sets an excellent app apart.

 

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1. Lack of a clear purpose

The first step to developing a successful app is defining your purpose. Most successful apps are reputable for solving common problems. Think about Facebook, Instagram, Spotify, and LinkedIn, and you realize just how robust and excellent these apps are at solving a diverse set of problems.

Remember that at the heart of mobile app development lies a clear-cut purpose and the audience in mind. Defining a clear purpose acts as the North Star that guides your app’s design, development, and functionality. Without this clarity, you risk developing an app that lacks a clear direction, leading to confusion and ultimately affecting user experience.

2. Failure to do market research

In the ever-evolving field of mobile app development, the popular phrase ‘knowledge is power’ takes center stage. One mistake a budding mobile app developer can make is failing to conduct market research and missing out on the crucial insights that this research provides.

It’s important to acknowledge that when it comes to mobile app development, market research is not just a formality; it’s a source of informed decision-making at every stage of the process. By skipping market research, you’re venturing into an unknown area without a map. Market research provides a clear roadmap on what to do and avoid in building a successful app.

3. Neglecting user experience

The user experience is the engine that powers your app. Think of it as the fuel in the engine. Neglecting your user experience is similar to building a mansion on a shaky foundation. The success of your app hinges on more than just its primary features; it’s about crafting an engaging, intuitive, and seamless user experience that leaves a lasting impression. Neglecting this critical aspect of mobile app development is akin to alienating users and squandering your app’s immense potential.

When developing your first app, remember the user design underlines its success and adoption. Developing your app means understanding your users’ needs, preferences, and options and optimizing opportunities that fulfill these needs. When users find value in your app, they’re likely to recommend it to others, creating an expansive platform for adoption. Apps that emphasize user-centered design forge lasting relationships with their prospects, fostering trust and loyalty with their audiences.

4. Ignoring platform and device compartibility

Optimizing your app for iOS, Android, and other operating systems is critical in a world where users have diverse devices and several OS preferences. Each platform – Android, IOS, and others – has its interface conventions, design guidelines, and user expectations. Therefore, by tailoring your app’s experience with each of these operating platforms, you’re demonstrating your commitment to building native experiences that resonate with diverse users.

It’s important to note that ensuring consistent operation across multiple platforms is non-negotiable. Inconsistent performance leads to frustration, disgruntlement, and abandonment. To tackle this challenge, adopt the following practices:

  • Responsive design. Implement responsive design principles that adapt your app’s layout and functionality to different screen orientations.
  • Performance testing. Conduct performance testing by testing your app on different devices to identify performance bottlenecks.
  • Adaptive UI. Design a UI that gracefully adapts to different screen sizes, ensuring people have a positive user experience.
  • Platform-specific customization. Embrace platform-specific customization to leverage unique features and design principles of each platform.
  • Regular updates. Continuously update your app to accommodate changes in user feedback, OS updates, and device specifications.

The importance of customizing your app cannot be overstated in an era where users span many platforms and operating systems.

5. Overloading your app with features

As a first-time app developer, you may be tempted to overload your app with features to make it all-encompassing. However, falling to this temptation and overloading your app with features can be a major pitfall, resulting in a compromised user experience and overall app failure. You must strike a balance between comprehensive offerings and a clean, user-centric interface.

Other than attempting to be a jack-of-all-trades, successful app developers focus on a limited set of app features, optimizing basic functionalities without compromising user experience. By offering basic features, you’re prioritizing a seamless user journey, thus improving the likelihood of app adoption.

In developing a successful app, remember that quality triumphs over quantity. The inclination to overload your app can be counterproductive, harmonizing your app’s user experience with a limited set of features.

6. Poor performance and speed

In this fast-paced world where instant gratification is the norm, delays and sluggish performance can spell disaster even for the most creative apps. The importance of developing an app with faster loading times and smooth performance cannot be overstated.

A smooth and flawless experience combined with faster loading times is the holy grail of a successful mobile app. Users have become increasingly accustomed to fast-performance applications and expect nothing less. An app that loads quickly and responds faster to customer requests will build trust and foster loyalty. The attributes of speed, efficiency, and responsiveness contribute to positive responses and organic growth through word-of-mouth referrals.

Here are tips for optimizing app performance:

  • Efficient coding. Write clean and precise code that minimizes resource consumption and increases efficiency.
  • Image compression. Compress images to reduce loading times without affecting image quality.
  • Caching. Utilize caching to store frequently used data, reducing the need for frequent data retrieval activities.
  •  Minimize animations. Minimize animations that can affect your app’s loading speed.
  • Asynchronous loading. Load content asynchronously to ensure the interface remains responsive even when retrieving data.
  • Performance testing. Regularly test your app’s performance on different devices and on varying network conditions to identify bottlenecks.
  • Optimize network requests. Reduce the number of network requests and use techniques such as data prefetching to enhance user experience.
  • Update management. Implement update management to ensure your app remains compatible with new OS updates and different device capabilities.

The term ‘time is of the essence’ holds profound significance in app development. So, optimize your app for speed and efficiency when developing your first app.

 

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7. Neglecting quality assurance and user testing

In mobile app development, user testing and quality assurance cannot be overstated. Transcending from app inception to a polished app requires a rigorous process of refining, testing, and addressing potential problems or issues. Neglecting user testing and quality assurance can impair your app’s performance, tarnishing your brand and business reputation.

Quality assurance ensures your app responds to the latest testing requirements, optimizing for better performance and new updates. Most importantly, quality assurance helps to highlight issues that can be addressed later in the development stage. Constant testing and evaluation help to expose loopholes that can uncover hidden problems in your app performance.

8. Inadequate marketing

Marketing your app is key to providing visibility and educating users about its features and applications. Building an app without marketing is akin to buying a security dog and locking it in, you won’t utilize its potential. So, marketing your app provides visibility, educating consumers on the potential benefits of adopting it. Most importantly, developers who take the time to market their apps enjoy better adoption, retention, and usability due to word-of-mouth referrals. Word-of-mouth referrals lead to increased organic search.

Here’s how you can effectively market your app:

  • Social media. Leverage social media channels to increase brand visibility, interact with other users, and create a community around your app’s brand.
  • App store optimization. Optimize your app for the app store by including catchy graphics, informative descriptions, and relevant keywords.
  •  Influencer collaboration. Leverage influencer collaboration with influencers in your niche to gain brand visibility and engage their audience.
  • Content marketing. Create informative and engaging content that relates to your app niche. Your content marketing must include keyword research, on-page optimization, and back-linking capabilities.
  • Email marketing. Utilize email campaigns to ensure your app gets the traction it deserves on digital platforms.
  • Press releases. Craft informative and quality press releases and distribute them to media houses to generate buzz and coverage for your app.

Developing your app is only half the work done and half the battle won, marketing it to the relevant audience is a key step to winning the war. So, ensure you actively engage with the relevant outreach platforms for better brand visibility.

9. Ignoring user feedback

In mobile app development, the voice of the user is the beacon that guides your app to success. Ignoring feedback can lead to grave mistakes earlier on in the development process and impair your app’s adoption. User feedback provides informative insights, empowering you to develop an app that answers genuine questions. It’s only by infusing your users’ feedback that you can obtain genuine feedback about its performance and overall usability. The insights obtained by users act as a foundation for improvement, empowering you to do more by solving deep-seated problems and issues.

Here are specific channels you can use to collect user feedback:

  • In-app feedback. Encourage users to leave personal feedback regarding their experiences, preferences, and needs.
  •  App store reviews. Collect user feedback from Google and Android app store platforms, engaging with positive and negative reviews to demonstrate responsibility and responsiveness.
  • Social media engagement. Optimize social media channels to collect user reviews, answer questions, and address deep-seated concerns.
  • User surveys. Conduct user surveys to gather insights about personal experiences and pain points.

Once feedback is collected, it’s crucial to analyze the feedback to identify recurring themes. Most importantly, communicate with your prospects, notifying them about new improvements based on their feedback; be transparent about the changes you’re making and inform them why. Finally, embrace continuous iteration, regularly analyzing feedback and implementing changes based on feedback.

10. Not planning for maintenance and updates

Most renowned operating systems come with updates at every turn. For instance, Microsoft recently launched Windows 11, reinforcing its commitment to remaining ahead of new technological advancements. With Windows 11, users enjoy advanced features – gaming graphics, cloud storage, seamless design, and better functionality. Android and Apple are also considering new transformations in their operating systems. Already, iOS 17 is making the iPhone more personal and intuitive as reported by Apple Inc., highlighting the importance of updates in remaining relevant.

Neglecting updates can have dire consequences, leading to users neglecting your app due to outdated features and flawed functionality. A lack of updates sends the impression that your app is under-utilized and negatively supported, eroding user trust and engagement. This, in turn, leads to dwindling user numbers, reduced user adoption, and a decline in your app’s standing in the market.

Here’s how to create a roadmap for continuous improvement:

  • Continuous evaluation. Continuously evaluate your app, regularly assessing user feedback, performance metrics, and industry trends.
  • Feature addition. Strategically identifying new improvements and adding features based on evolving user needs.
  • Release schedule. Creating a release schedule highlighting when you will add new features.
  • Bug fixes. Constantly optimize your app by fixing bugs to ensure your app remains reliable and efficient.
  • Refine user experience. Continuously refine your app based on user feedback, constantly making intuitive changes based on collected user feedback.
  • User-requested features. Constantly listen to users and incorporate their feedback. Implement features that resonate with your users’ needs and use preferences.

In developing your first mobile app, remember that the true measure of success lies not only in the initial inception and creation but also in constant improvement. Your app must be ever-green, addressing new needs as demand requires. So, if you’re running an enterprise or seeking to create your brand, aim for constant improvements to ensure your app evolves with new trends.

NS804 – Turbocharge Your Journey Towards Your First Mobile App

In the journey of mobile app development, planning and execution are key. However, many opportunities and challenges emerge in designing, developing, implementing, and maintaining an app. Working with a trusted mobile app developer helps you to avoid most of these mistakes. You get to optimize the best practices in mobile app development, taking advantage of market knowledge and expertise from outsourced professionals.

So, whether you’re looking to create your first app for your brand or want to kick-start your e-commerce operations with a robust app, look no further. NS804 provides lasting solutions in mobile app design, development, and implementation.

Reach out to us for time-to-value mobile app development services.