Tag Archive for: custom business app

Education Apps and Your Business: The 4 Signs It’s Time to Consider One

Education apps are an exciting avenue that more businesses should explore. And by business entities, we mean all types, from small home-based businesses to large international enterprises.

But what are education apps, and how do they benefit businesses? In short, they function primarily as powerful learning tools. They help to fill in knowledge gaps that business leaders, entrepreneurs, employees, and even clients — in specific cases — may have. And in more extreme cases, these apps may cover an entire staff training program of an enterprise.

More importantly, given the interactive nature of education apps, they offer a more engaging learning path. Quite understandable considering that wading through thick employee training and development books or watching cheesy training videos may put off most people. Furthermore, education apps can become considerably fun with well-implemented gamification features, making learners look forward to upcoming sessions.

Now you may be wondering if these apps are right for your business. Short answer: you likely do if you require a cost-effective and effective way to train staff. And you most certainly do if your staff works remotely and across various time zones. However, there are several more reasons you should consider developing one or more education apps for your business — read on!

1. Education Apps Enhance Existing Training Materials

If you’ve been in business for some time, you likely have a sizable amount of training materials already available at your disposal. And your staff has likely become accustomed to learning from your existing training modules and their respective formats. These formats could include books, documents, or even audio and video lectures and presentations, to name a few.

So developing an education app might make you think that you now have to replace the above. But that wouldn’t be wise, especially if you’ve already spent a lot of time and money on these. And that’s especially true if your staff enjoys learning from these training materials, and they do so effectively.

However, it’s worth developing an education app to serve as the central repository for all your training materials. And you can start by converting all your training books and documents into a Portable Document Format (PDF) or a proprietary format. Then, you may store these digital documents on your servers, and your app will retrieve these when the user requests them.

Furthermore, you’ll have complete control of the dissemination of these files. For example, only your sales staff will have access to sales-orientated training materials, and your technical staff won’t have authorization. You may also decide to limit the time staff will view these files or keep track of how long it takes for each staff member to absorb new or existing learning materials.

You can also digitize all your analog-based audio and video presentations and upload them to your repository. But if you’re worried that these contain company secrets that could leak out to competitors, you can secure them. Apply a Digital Rights Management (DRM) lock to all your content, considerably limiting what an unscrupulous employee can do.

2. Run Live Training Sessions

Perhaps your business specializes in a highly technical field that changes regularly. A good example would be a custom PC building company, which deals with an ever-evolving range of computer parts that regularly hit the marketplace. But the latest computer parts often require additional know-how to install correctly without damaging any components.

High-end cooling components, graphics cards, motherboards, and power supply units (PSUs) can be finicky and expensive to replace if damaged. And things get more complicated every time AMD and Nvidia release their latest graphics cards or when manufacturers have to update their motherboards to stay compatible with the latest central processing units (CPUs).

An experienced technician may have little trouble putting a system together, but inexperienced staff will likely struggle. Ideally, you want these staff members to level up their skills to be as competent as your expert technician. And you want them to gain knowledge of the latest installation methodologies every time a manufacturer releases a new component.

But how do you keep all your staff up to speed? And what happens if you have staff that comes into your workshop and some that work off-site?

You can solve both issues with an app that helps you run live training sessions. Your expert technician can live stream himself working on a new PC build while explaining each step of the process. The other staff members will follow the stream and use the app’s built-in chat function if they have any questions.

And this gives the expert technician the opportunity to explain things further and interact with the other staff members. Furthermore, the other staff may be working on their own builds concurrently and now have the ability to receive help directly from the expert technician even when not in the same building.

3. Engage And Teach Your Clients

Believe it or not, you can engage and teach your clients with the right type of education app. Moreover, you can further build brand loyalty. But how do you do this with an education app, and is it even possible?

Well, you should evaluate whether or not your product or service offering requires teaching. If you’re running a dropshipping business, there isn’t much need for an education app that will interest your clients in any conceivable way. But if you own a popular restaurant with meals prepared by a renowned chef, there’s plenty of potential for such an app.

Your clients may want to know how your chef prepares that tasty dish of pesto pasta. And quite possibly, many other items on the menu. So, you can fulfill that wish by creating an app where clients can access cooking videos and even live training sessions. They can follow your chef’s pre-recorded or live-streamed videos and prepare these meals from their homes.

Now, you may think that it’s unwise to share the recipes of your restaurant’s choice dishes. After all, you don’t want to reveal secret recipes or have clients stop visiting your establishment. But you don’t need to give away your most valuable recipes. A small sampling of menu items or slightly altered recipes should please most clients. And you may decide to put these behind a paywall or allow access via a subscription fee if the training sessions prove popular.

4. AR & VR Are The Perfect Education Technologies

Augmented reality (AR) and virtual reality (VR) work incredibly well as educational tools. That’s due to their ability to simulate real-world environments, objects, and scenarios. Furthermore, they offer a more convincing and immersive experience than any other technology.

Thus, if you need to train staff and put them in realistic or stressful situations, VR will do the trick. A VR application can have your staff repairing gas lines, operating heavy machinery, or undergoing mine training. In all these scenarios, staff won’t experience any physical risk, even though the training sessions closely emulate real-world dangers and possible outcomes.

And an AR app can help staff gain greater insight and awareness when training in a real-world environment. A staff member may need to change engine parts on an actual car. But may have difficulty remembering the names of all car parts and where each part fits. The AR app will overlay the relevant information inside the AR/VR goggles, AR glasses, or on the smartphone screen while still providing a clear view of the engine.

The Bottom Line

Businesses constantly evolve, so they need to train staff on an ongoing basis. Fortunately, education apps make this possible, as it’s more cost-effective and easier to create training programs in digital form than the more traditional methods. And mobile apps are the perfect vehicle for disseminating and accessing training content. Contact NS804 to learn how we’ll help you develop phenomenal education apps for your business today!

4 Reasons Why Retailers Should Be Using Mobile Apps

Retailers don’t have it easy, as they need to navigate a competitive and uncertain business environment. And considering how much Covid-19 has impacted the retail space, the old ways of doing business no longer apply.

So what should business leaders do to sail the rough seas and come out ahead on the other side?

Firstly, all business leaders should learn about and embrace the latest mobile technologies. Secondly, they should assess how these technologies will fit their business needs and fulfill goals. And thirdly, they should work with an experienced developer, such as NS804, to create the right solutions for their needs.

For retailers, mobile apps can radically transform their businesses for the better. These apps can automate and enhance specific business processes, excite and expand the customer base, and introduce several m-commerce opportunities.

But it’s not only brick and mortar businesses that can benefit from mobile apps but also online retailers. And by online retailers, we don’t only mean those that sell and ship physical goods but also those that sell digital products. The versatility of mobile apps makes them ideal for a variety of businesses.

Now, we understand that it’s not always easy to pinpoint how mobile apps can serve your business. So we’ve compiled this handy list to help you identify the pain points your business and customers may experience and how mobile apps can mitigate or solve these issues.

1. Build An Ecosystem That Serves Your Business Entirely

Have you noticed how big tech companies have built walled gardens to herd their customers? Apple, Google, Microsoft, and others have gained tremendous leverage by locking users into their platforms. And even smaller players such as Funimation, Netflix, and Spotify have monopolized specific segments of the media streaming market.

Sure, all these platforms offer numerous opportunities for savvy businesses. But consider for a minute that you’re running an indie record label that has signed up several promising artists. You decide to make available recordings of these artists on iTunes, Spotify, and YouTube Music. And this isn’t necessarily a bad move, as all these platforms have huge audiences you can reach.

However, you’re also driving business to these platforms, diminishing your brand, and limiting your potential revenue. And that’s because your customers can only get hold of your music on these platforms and not directly from you. Furthermore, the branding of each platform holder will always overshadow your brand. And with streaming services such as Spotify, you’ll receive a pittance every time a user streams songs from one of your artists.

The good news is that you can avoid all these issues by building a mobile app that your customers can download. Within the app, you may allow your customers to download or stream music and even purchase physical copies (on CD, tape, and vinyl) of albums. And any time you release a new album, you can notify your customers via in-app and pop-up notifications.

Ultimately, you’ll establish an ecosystem that serves your business and yours alone, which means that your customers remain yours. And a third party doesn’t get to determine how much you can earn, how you market your music, and how you reach fans.

2. Increase Your Cross-Selling Capabilities

Let’s stick to the indie record label example for now. And let’s consider how a mobile app can increase cross-selling of your products.

But you may ask, “How does cross-selling benefit a record label?”

It’s likely that fans will want to purchase merchandise such as caps, t-shirts, and posters of their favorite artists. It’s even possible to upsell, such as enticing a fan that has added a digital album to the cart to purchase the limited-edition vinyl release at a reduced price.

And how you go about cross-selling merchandise can take several forms with a mobile app.

You may notify fans with in-app and pop-up notifications whenever you have new merchandise available. And if these fans have opted in to receive emails, you can cross-sell merchandise via this additional avenue. When done right, an email marketing strategy can effectively drive customers down the sales funnel.

But since your mobile app will also have a database on the backend, you’ll have an accurate record of all your customers’ purchases. For customers that have bought one or more albums of a particular artist, you can target these customers specifically with merchandise. Thus, you don’t have to waste your marketing efforts on customers that prefer other artists or don’t bother purchasing merchandise.

Another way this data may aid you is by identifying the locations of your most loyal customers. And if you have the necessary funds available, you may decide to have artists perform gigs at these locations and set up a merchandising table at all live venues.

You may also set up a pop-up shop at a fair or mall for short-term selling and cross-selling purposes. In all cases, your app will serve as the hub to inform fans and merge your digital and physical endeavors.

3. AR & VR Benefits Clothing Retailers

Now let’s shift gears and focus on a more traditional business, such as a clothing retailer. If you’re running such a business, it’s likely that you’re operating out of a physical location such as a store in a mall or shopping street. And most, if not all of your customers, need to visit your store to try on and purchase your clothes and accessories.

While this is a common way clothing retailers do business, it’s not very efficient or forward-looking. But what will it take to change course and deliver a more convenient shopping experience to your customers? Thanks to the advent of augmented reality (AR) and virtual reality (VR), it’s now possible to serve customers that live far away from your store.

You can craft a mobile app with AR or VR functionality that contains accurate 3D models of all the clothes and accessories you have in stock. And if the app has AR functionality, it will utilize the accelerometer and cameras of the phone to detect the customer’s physical form, angle, and view orientation.

Then, the customer will pick a clothing item displayed on the app, which will then show the item superimposed on top of the customer on the phone’s screen. The customer will also have the ability to adjust the fit, size, and color (if available) of the item on the fly. Once the customer is happy with how the item looks on them, they can add it to their cart or initiate a one-click purchase.

Now, you can ship the order and conduct an in-app survey soon after the customer receives the item to ascertain their satisfaction or lack thereof. Having this information will help you make changes to the products you offer and service levels if necessary.

4. Mobile Apps Power Up Fast-Food Restaurants

Finally, let’s focus on fast-food retailers of all shapes and sizes. Mobile apps have already proven their worth in this particular market segment. And with the many excellent food delivery apps available, customers have a growing appetite for quick and convenient food purchases.

A well-conceived fast-food mobile app allows customers to view an outlet’s menu and place orders with as few clicks as possible. Furthermore, all food items, descriptions, prices, images, and UI elements must be clear and crisp so that elderly customers and those with vision impairments can easily discern these and place orders.

But this mobile app isn’t only for placing orders, it’s also a powerful promotional tool. Instead of printing thousands of expensive full-color glossy flyers, you can promote your latest gourmet burger directly inside your app. Moreover, you can utilize animations, motion graphics, sounds, and a step-by-step video of how you make your gourmet burgers.

Not only is this more impactful than using printed materials, but customers can also tap on this visual promo, which will take them directly to the checkout page to complete their order. And that’s powerful because fast-food restaurants rely heavily on impulse sales.

In Conclusion

Traditional brick-and-mortar businesses through to online retailers can all benefit from having their own custom mobile app. The examples we’ve described above present a few of the possibilities that help enhance businesses. Contact NS804 to learn how we’ll help you create a mobile app that can transform your retail business for the better!

4 Things You Can Learn About Your Clients From Their App Use

Every savvy appreneur should monitor app use to gauge whether an application meets your desired goals and expectations. And that’s easy to do due to the many excellent analytics and monitoring tools available today. Of course, users and various governing bodies, such as the EU, have expressed concern about how companies handle user data and privacy.

As someone that releases or plans to release apps, it’s your job to ensure that you comply with all regulations applicable to the target territory. But the good news is that you don’t need to harvest an extraordinary amount of data to gain a clear picture of app use. After all, you primarily care about your app’s performance and whether users easily complete tasks available to them. 

You don’t want to know users’ home addresses or pet names unless that’s necessary for the functionality of your app. But even for such cases, you’ll need to gain user consent via a mobile opt-in option. Ultimately, you want to operate under an ethical and legal framework that fosters trust with all your users.

We also understand that it’s not always clear what you must look for when monitoring app use. So, we’ve compiled this handy list to help you laser focus on the key indicators that will reveal more about your clients and users.

1. Does Your App Use Data Reveal A Distracted User Base?

Unfortunately, in our information-rich world, attention spans have declined significantly. Digital and social media have played a significant role in reducing attention spans, and so has a constantly online way of life.

But what does this mean for your upcoming app project? Your app should have an easy-to-understand and easy-to-navigate user interface (UI). And keep it simple by making it easy for users to complete tasks quickly. Once you launch your app and monitor app usage, you should achieve favorable results by keeping users engaged.

If that’s not happening, you may have added features and UI elements that cause confusion or distraction. Users will often leave an app and even delete it altogether if they don’t understand how to use it or are not presented with the most crucial information as early as possible.

You’ll also want to know whether your app’s response times lag longer than usual. Therefore, you should monitor all response and system feedback times. If these exceed 50ms for response times and 400ms for web-based system feedback, you need to patch up your app immediately, as most users won’t put up with any application that seems slow and clunky or hinders productivity.

2. Where Are Your Clients Spending Most Of Their Time? 

It’s essential to track the time users spend on your app. And not only that, but you should also track how much time they spend on each page of your app.

For example, you may have created a food delivery app that promises users a one-click checkout experience. Now, users are excited about the prospect of quickly and conveniently ordering their food, so they flock to your app. But then, you notice that few users are completing orders timeously, and many abandon products in their virtual carts.

So you decide to check your analytics to determine what’s causing the bottleneck. You start by analyzing how much time users spend on the homepage of your app and right through to the checkout page. And the data reveals that users quickly find the products they want. Also, they don’t experience any noticeable problems when adding products to their carts. 

Everything seems good so far, but then you get to the data regarding your checkout page. Surprisingly, users spend three times longer on the checkout page than on the rest of your app. And this is not good because it negates the whole purpose of your app, which is to provide a hassle-free checkout.

However, you still don’t have enough information, so you decide to drill down to a more granular view of your data. And doing so reveals information that you didn’t expect, which shows that users spend an excessive amount of time filling in their payment information. Thus, you decide to improve the payment form and enhance its format by refreshing its credit card and other payment method icons.

3. Are Your Users Cheating And Ruining The Experience For Everyone?

If you’re a mobile game developer or creating a competitive and interactive app, you should care whether users cheat. Yes, you heard correctly; users will act in bad faith and cheat in mobile games. And that’s especially true for games that offer money prizes, gems, and in-app purchases. Furthermore, Android games are particularly vulnerable to cheating and game modification apps, such as Creehack, Game Killer, and SB Game Hacker APK, to name a few.

And while it’s common practice to hack and modify PC games, we should bear in mind that the PC is a fairly open platform. On top of that, some PC game developers encourage mods and even provide their own modification tools. And the reason they do this is that it helps extend the longevity of their games, as users will create and share additional content that’s mostly free. 

But even on the PC, hacking a game for the purpose of cheating is unacceptable, causing developers and publishers to ban users that attempt such an action. Therefore, mobile game developers should never take cheaters lightly, as they can cause monetary loss and reputational damage.

You should implement a pattern detection system that analyzes users’ device memory and storage for any cheat apps. Also, some popular cheat apps attach their debugger to a process, so make sure that you’re scanning for these. And if you’re creating a multiplayer game using the Unity engine, then use Guardsquare’s DexGuard and iXGuard to harden the security of your Android and iOS games.

4. Do Your Users Face Too Many Choices? 

The best apps often have a simple UI and are designed to serve a singular purpose. Therefore, you never want to create an app that tries to do too many things. Or it does one thing well but presents users with a plethora of features and options.

Ideally, your app should focus on a singular purpose and its features pared down to the bare minimum. And that’s because users struggle to navigate apps that offer them too many options. They may feel anxious when facing too many options, many of which may be unnecessary or be too complex. 

Furthermore, when users face too many choices, they’re forced to spend more time thinking before coming to a decision. But if they have less choice, users feel less burdened to engage in a complex decision-making process. And navigating the app feels like a more fluid and natural experience, especially if they can complete the most crucial tasks in a short amount of time.

And if users use your app to complete a complex task, then break it down into several smaller and manageable tasks. Always offer an enjoyable and straightforward user experience, as many users may not have the required technical skills.

The Bottom Line 

As we’ve seen, app use can reveal much about your clients, provided you’re using the correct monitoring and detection systems. And this information provides you with greater insight into what you’re doing right or wrong with your apps. Contact NS804 today to learn how we’ll help you create phenomenal apps that will amaze even the most demanding users!

Do You Need A Custom App? Here Are 5 Signs That You Do

Deciding if your company needs a custom app may seem like a no-brainer. Then you come across online articles that sing the praises of off-the-shelf solutions. And these articles may convince you that the cost savings and ease of implementation of these turnkey solutions will have you covered. 

But that’s not entirely true, especially if you need a solution that must address specific business processes unique to your organization. That doesn’t mean that you should never use turnkey solutions, but keep in mind that these have a one-size-fits-all approach. 

So, they may be good at addressing problems experienced by businesses in general. Yet they seldom solve problems exactly the way you want, as they pertain to your organization’s needs. Thus, there are many ways your business will benefit by going with a custom app, which we’ll cover in more detail below. 

1. A Custom App Will Address Unique Business Needs

Every organization is different, so why rely on generalist solutions? And that’s also a question you should be asking if you need to solve complex problems. 

Let’s assume for a minute that you need to develop a mobile app that must collect a lot of data. Not only that, you want the data made available in JSON, XML, and your in-house encrypted and proprietary file format. And you want to retrieve, store, and transmit these files seamlessly across all your existing systems. Systems that may be outdated but still serve your needs perfectly. 

Now that’s a cumbersome problem — but will you find turnkey solutions that will solve it? If you look hard enough, you may find several off-the-shelf solutions that may work. And you’ll likely need programmers to make these diverse solutions function correctly. 

But things will get messy, and you’d better hope your in-house programmers or outsourced team are up for the task. If competent, they’ll likely cobble together a workable solution, but one that’s a Frankenstein of a creation. But if that’s not the case, you’ll have sunk time and money into a failed project. 

However, you can avoid such an outcome by working with professional custom app developers, such as NS804. You can discuss and outline your needs and the specifications that the custom solution must meet. And you can rest assured that the finished app will have all the features you need while meeting and even surpassing your quality standards.

2. Scale Your Custom App Only When Necessary 

Developing a custom app gives you total freedom to decide its future. Perhaps, you’re happy with your app and have no plans to scale up for the foreseeable future. But if you go with an off-the-shelf solution, you may not have this luxury. And the reason being is that many turnkey vendors like to lock in customers to the way they do business. 

Many operate as a Software as a Service (SaaS) and rely on subscriptions with a tiered pricing model. So, you may miss out on features or receive additional features that you don’t need based on your tier. Worse still, vendors may remove mission-critical features or enforce version upgrades at the most inopportune times while offering no tangible benefits. 

And then, there’s no guarantee that these vendors will be around for the long haul. You may want to scale up your app two years down the line but find out that the turnkey vendor has gone out of business. Or they may abandon specific APIs and toolsets essential to the continuous development of your app. In some cases, they may break compatibility with earlier versions of their own solutions or even operating systems, such as Android and iOS.

In a nutshell, relying on off-the-shelf solutions presents many risks. And if you’re a startup, you shouldn’t be wasting money on solutions that bring too much or too little to the table. It’s better to work with a custom app developer to scale up your app only when necessary, as this will free up funds that can go into other areas of your business.

3. Enhanced Security That Surpasses That Of Turnkey Solutions

As a business leader, you want your mobile app to have the tightest security possible. That’s especially true if you need to pass around valuable company data or handle payments. But that’s only possible if you have a clear understanding of the underlying technologies and security protocols. 

That’s the beauty of custom app development, as you’ll know exactly what technologies power your app. And there won’t be any hidden surprises if the custom app developer and your in-house security team work closely. Furthermore, they can further tighten security immediately after encountering a vulnerability. Something that’s not always possible if you were to rely on turnkey solutions.

Apart from the additional control over your security, you’ll also enjoy the benefits of improved integration. There’s no guarantee that off-the-shelf solutions will integrate with your existing systems. And even if they do, it’s unlikely that this will result in an elegant and optimally secure process.

4. Unlock A Plethora Of Marketing Opportunities 

Your mobile app won’t only help promote your brand but also give you a direct marketing link to your users. And you may decide to initiate your marketing campaigns via well-planned push notification strategies. After all, push notifications are powerful at delivering value, driving sales, and enhancing brand loyalty.

But if you take the custom app route, you can optimize your direct marketing endeavors. And you can increase or widen your marketing pipeline according to your needs and do this at any time. Furthermore, you won’t deal with any limitations imposed by turnkey vendors or wait for them to introduce the marketing features that you need. 

Another reason why you want to have complete freedom over your direct marketing channels is that you want to build long-term relationships with your users. Thus, you don’t want a third-party vendor to become an intermediary that gains access to your users and their data. There’s always the risk that they turn out to be a bad actor or suffer from security vulnerabilities down the line. And it’s not just their reputation that will suffer, but yours too.

5. Deliver A Superior User Experience

Nobody knows your users better than you do, so you’re in a position to create an app they’ll find appealing. So the most sensible choice is to develop a custom app that will meet or surpass your users’ expectations.

You want to create an app that allows users to complete tasks with as few taps as possible. A quality app with a well-designed user interface (UI) will reflect positively on your brand. Moreover, this will build brand loyalty and help with retention, so getting repeat business will be much easier.

And you can also improve the perception of your organization by allowing users to connect via the app. Thus, allowing them to communicate, give feedback, and lodge complaints, directly and quickly. If users see that they can resolve issues inside the app without being inconvenienced, they’ll likely keep it installed on their phones and recommend it to others.

The Bottom Line

Developing a custom app is usually the right choice for most organizations. And that’s because the end product will be far superior to that made with turnkey solutions. It will be more secure, run smoother, have better custom marketing pipelines, offer scalability when necessary, and deliver a better user experience. Contact NS804 today to learn how we’ll help you create cutting-edge custom apps that will engage your users! 

Mobile Apps: Does Your Business Really Need One?

In 1997, Nokia designed a built-in version of the arcade Snake Game that many consider the first app. Over the years, the app market has grown extensively to capture different apps – for gaming, shopping, banking, and many other purposes. Mobile apps are widely being adopted to provide the best use in business process development.

However, it’s worth mentioning that most people perceive mobile apps as a reserve for large enterprises. Most think that mobile apps apply only to established, reputable brands that have a reputation to protect.

Well, if you think mobile apps are for big-boy enterprises like Amazon and Walmart, you’re mistaken. More and more small businesses are adopting mobile apps after understanding that an effective digital strategy transcends beyond simply having a mobile-friendly website.

Undoubtedly, e-commerce has been phased out by mobile commerce, as evidenced by the accelerated adoption of mobile solutions by retail establishments. Today, more than ever, you’ll realize that most enterprises you interact with have a custom app – be it a spa downtown or a corner coffee shop. If you’re not sure whether your business needs a mobile app, here’s what to look out for.

Nine reasons your business needs a mobile app:

1. Customer Visibility

Customer relationship management is taking a new turn with exciting developments in custom mobile apps. The growth of mobile apps allows businesses to connect and reignite touches with their most loyal customers, reinforcing trust, loyalty, and retention.

Statistics show that the average American spends two to four hours a day on their mobile devices. While only a handful of apps make up a bulk of this usage, it doesn’t change the fact that every user has to unlock their phones and scan for apps. Being “available” with a custom business app can be an advantage because it requires a user to spot your brand and their mind subconsciously records your business.

2. Marketing Channel

A custom app can translate into an excellent sales channel, especially if used with diligence and tact. Apps serve diverse functions. They can provide information, store data, process trends, and report insights. One of the biggest advantages of having a custom mobile app is that all the information you’d like to convey to your customers is right at their fingertips.

You’re getting closer to reinforcing your interactions with your customers through features like push notifications. You can remind customers about your services and products. Thus, there’s no doubt that mobile apps are transforming outreach by reigniting touches with clients and maintaining relationships.

3. Customer Connectivity

Smartphones are one of the most personal things; they harbor our personal information – email addresses, credit card numbers, and addresses. Statista reports that 90% of the time spent on a smartphone is spent on downloaded applications.

With mobile apps, businesses can connect with clients on the go. Some offline apps don’t need an internet connection which means that users can constantly check new updates, access notifications, and interact with other users. So, if you find a pressing need to connect with clients on the go, a custom mobile app can be an ideal solution for your business growth.

Industries and companies that can connect with clients on the go include:

  • Transport and logistics. Railway, airline, and sea transport companies can use mobile apps to connect with passengers and allow them to book tickets and do in-app purchases.
  • Travel and tour. Travel and tour enterprises can reinforce their relationships with clients. These firms can use mobile apps to; advertise destinations, arrange bookings, and launch virtual tours.
  • Mining. FIFO jobs present opportunities for professionals and technicians who want to work away from home. Thus, mobile apps that enable FIFO workers to connect with their families directly while reporting and tracking progress remotely is a win.

With the above examples, it’s clear how mobile apps can bridge gaps in multiple sectors and industries.

4. Building Brand Recognition

A custom mobile app can immensely contribute to your business and brand awareness. Below we break down brand recognition into two separate parts to understand how mobile apps can help strengthen your brand.

  • Brand. A mobile app is like a blank paper, an empty signboard. You can make it fun, stylish, entertaining, functional, or informative. But what you want is to create an app that has features your customers will like; an app that’s well-designed and beautifully branded.
  • Recognition. The more often you engage users with your app, the higher their likelihood of interacting with your products or services. Higher app interaction translates to brand awareness and leads to purchases. In advertising, this aspect is called effective frequency. Essentially, seeing or hearing your brand about twenty times is what makes it recognizable or truly noticed.

So, mobile apps are classic channels for fuelling brand recognition.

5. Customer Engagement

Customer engagement is an essential aspect of positive customer relationships. Signs of poor customer engagement include slow welcome, unfriendly gestures, keeping customers waiting, and inflexible appointment times.

Whether you’re selling insurance or renting out gym floor spaces, your customers need a way of reaching you, anytime and anywhere. Having a helpdesk or a messaging feature in your app can make a difference in how you handle customer communications.

For instance, OpenTable designed its business model around customer engagement. Instead of calling restaurants or fast-food chains for a table, OpenTable’s management made it easy for customers to book online on their mobile app. Now, if you think about it, you’ll realize most customers prefer to speak to you via text instead of the phone.

6. Market Competition

Many businesses are gradually adopting mobile apps to streamline their processes: performance, customer engagement, procurement, and spend management. Nevertheless, it’s crucial to note that business apps are still at their nascent adoption stages these days. And this is where you can leap ahead of your competitors. It’s advisable to offer a custom app for your small business and exemplify your forward-thinking approach.

7. Customer Loyalty

Shifts in customer shopping behavior are clear indicators that your business is ready for a custom app. The most important reason you should consider investing in a custom mobile app is customer loyalty. With all the melee and noise out there – billboards, Facebook ads, road sign banners, flyers, flashing signs, coupons, and newspaper ads, we slowly lose our impact on clients because they’re overwhelmed by immense advertising.

Now, it’s time to go back and make a sincere connection with your customers by making them loyal lovers of your product. While a mobile app may not save your business, it’s a way of coming closer to your customers and being just a finger away from your prospects. Custom business apps provide a way of connecting customers with support providers and strengthening client bonds. So, if you’re looking forward to transforming positive customer relationships into lasting value, look no further: custom mobile apps provide lasting solutions.

8. Business Process Optimization

Having a mobile app gives you the option of developing an app for any purpose. For instance, you can have an app that facilitates interactions within the workspace. Alternatively, you can create an app that supports the exchange of files, aggregates statistics, monitors and manages processes.

The significance of mobile apps is that they can effectively be used for the organization and automation of business processes. The creation of products for internal use by the organization is a common practice. With a custom mobile app, you can ensure employee interaction regardless of location. Changing work cultures and emerging “work-at-home” patterns underscore the need for mobile apps.

9. Smart Analytics

Data is the backbone of most business processes because data-driven decisions inform business processes. With a business app, you can collect vast volumes of data for further analysis. For instance, you can collect data that enables you to understand shifting customer preferences, shopping habits, and app usage patterns. Mobile apps can help you know what areas and functions of your business are most important and which ones are least important.

NS804 – Powering Business Transformation with Custom App Solutions

Not all enterprises optimize the power of their websites, let alone custom mobile apps. If you happen to be among the first to adopt mobile app solutions, you can confidently reinforce your market position and edge out the competition. Mobile app solutions provide immense benefits and stand to transform your enterprise’s growth efforts.

You can contact NS804 for inquiries and solutions on mobile app development.